OPS03-BP07 Resource teams appropriately
Maintain team member capacity, and provide tools and resources to support your workload needs. Overtasking team members increases the risk of incidents resulting from human error. Investments in tools and resources (for example, providing automation for frequently performed activities) can scale the effectiveness of your team, helping them to support additional activities.
Level of risk exposed if this best practice is not established: Medium
Implementation guidance
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Resource teams appropriately: Ensure you have an understanding of the success of your teams and the factors that contribute to their success or lack of success. Act to support teams with appropriate resources.
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Understand team performance: Measure the achievement of operational outcomes and the development of assets by your teams. Track changes in output and error rate over time. Engage with teams to understand the work related challenges that impact them (for example, increasing responsibilities, changes in technology, loss of personnel, or increase in customers supported).
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Understand impacts on team performance: Remain engaged with your teams so that you understand how they are doing and if there are external factors affecting them. When your teams are impacted by external factors, reevaluate goals and adjust targets as appropriate. Identify obstacles that are impeding your teams progress. Act on behalf of your teams to help address obstacles and remove unnecessary burdens.
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Provide the resources necessary for teams to be successful: Regularly review if resources are still appropriate, of if additional resources are needed, and make appropriate adjustments to support teams.
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