OPS08-BP08 Validate the achievement of outcomes and the effectiveness of KPIs and metrics
Create a business-level view of your workload operations to help you determine if you are satisfying needs and to identify areas that need improvement to reach business goals. Validate the effectiveness of KPIs and metrics and revise them if necessary.
AWS also has support for third-party log analysis systems and business intelligence tools through the AWS service APIs and SDKs (for example, Grafana, Kibana, and Logstash).
Common anti-patterns:
-
Page response time has never been considered a contributor to customer satisfaction. You have never established a metric or threshold for page response time. Your customers are complaining about slowness.
-
You have not been achieving your minimum response time goals. In an effort to improve response time, you have scaled up your application servers. You are now exceeding response time goals by a significant margin and also have significant unused capacity you are paying for.
Benefits of establishing this best practice: By reviewing and revising KPIs and metrics, you understand how your workload supports the achievement of your business outcomes and can identify where improvement is needed to reach business goals.
Level of risk exposed if this best practice is not established: Low
Implementation guidance
-
Validate the achievement of outcomes and the effectiveness of KPIs and metrics: Create a business level view of your workload operations to help you determine if you are satisfying needs and to identify areas that need improvement to reach business goals. Validate the effectiveness of KPIs and metrics and revise them if necessary.
Resources
Related documents:
