[O.CM.4] Report on business metrics to drive data-driven decision making
Category: FOUNDATIONAL
Business metrics for all systems should be accessible and comprehensible to leaders and key stakeholders. These metrics should inform key performance indicators (KPIs), service level objectives (SLOs), service level agreement (SLA) adherence, user engagement, conversion rates, and other metrics relevant to the business sides of your operations.
Just like with technology metrics, continuous monitoring tools should be used to detect when business metrics cross predefined thresholds, triggering alerts that highlight significant deviations or potential issues. These alerts should inform timely and data-driven decision-making, helping identify areas for improvement, optimizing system performance, and aligning actions with overarching business goals.
Create dashboards or reports that present these metrics, as well as how they are tracking against KPIs and SLAs, in a user-friendly, non-technical format. Ensure the data is up-to-date, accurate, and accessible to less technical leaders so that it can be used to make informed business decisions. Observability isn't merely about data collection—it is about turning that data into actionable insights that drive better outcomes for both the technology and business sides of the organization.
Fast feedback leads to success. Continuously monitoring and alerting on business metrics is becoming foundational for organizations committed to maximizing the value they get from their technology investments and for maintaining the quality of their digital services.
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