OPS 2. How do you structure your organization to support your business outcomes?

Your teams must understand their part in achieving business outcomes. Teams should understand their roles in the success of other teams, the role of other teams in their success, and have shared goals. Understanding responsibility, ownership, how decisions are made, and who has authority to make decisions will help focus efforts and maximize the benefits from your teams.

Best practices

• OPS02-BP01 Resources have identified owners
• OPS02-BP02 Processes and procedures have identified owners
• OPS02-BP03 Operations activities have identified owners responsible for their performance
• OPS02-BP04 Mechanisms exist to manage responsibilities and ownership
• OPS02-BP05 Mechanisms exist to request additions, changes, and exceptions
• OPS02-BP06 Responsibilities between teams are predefined or negotiated