OPS03-BP02 Team members are empowered to take action when outcomes are at risk - AWS Well-Architected Framework
Implementation guidance

OPS03-BP02 Team members are empowered to take action when outcomes are at risk

The workload owner has defined guidance and scope empowering team members to respond when outcomes are at risk. Escalation mechanisms are used to get direction when events are outside of the defined scope.

Benefits of establishing this best practice: By testing and validating changes early, you are able to address issues with minimized costs and limit the impact on your customers. By testing prior to deployment you minimize the introduction of errors.

Level of risk exposed if this best practice is not established: High

Implementation guidance

  • Team members are empowered to take action when outcomes are at risk: Provide your team members the permissions, tools, and opportunity to practice the skills necessary to respond effectively.

    • Give your team members opportunity to practice the skills necessary to respond: Provide alternative safe environments where processes and procedures can be tested and trained upon safely. Perform game days to allow team members to gain experience responding to real world incidents in simulated and safe environments.

    • Define and acknowledge team members' authority to take action: Specifically define team members authority to take action by assigning permissions and access to the workloads and components they support. Acknowledge that they are empowered to take action when outcomes are at risk.