Best Practice 24.1 – Train team members supporting your IoT workloads on the lifecycle of IoT applications and your business objectives - IoT Lens Checklist

Best Practice 24.1 – Train team members supporting your IoT workloads on the lifecycle of IoT applications and your business objectives

Key team members responsible for IoT workloads are trained on major IoT lifecycle events: onboarding, command and control, security, data ingestion, integration, and analytics services. Team members should be able to identify key operational metrics and know how to apply incident response measures. Training team members on the basics of IoT lifecycles and how these align with business objectives provides actionable context on failure scenarios, mitigation strategies, and defining lasting processes that effectively contribute to fewer operational events and less severe impact during events.

Recommendation 24.1.1 – Build IoT operational expertise by having team members and architects complete reviews of common IoT architectural patterns, best practices, and educational courses

  • Introduce new team members to IoT lifecycles with onboarding checklists that include at least one educational course.

  • Introduce new team members with onboarding checklists that include a step to review, validate, and submit updates to your IoT application architecture documentation and operational monitoring plan.

Recommendation 24.1.2 – Author runbooks for each component of the architecture and train team members on their use

  • Include guidance for a response procedure for remote devices that are no longer online.

  • Apply recovery commands for troubleshooting remote devices that are faulty but still online.

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