OPS11-BP06 Validate insights - Operational Excellence Pillar

OPS11-BP06 Validate insights

Review your analysis results and responses with cross-functional teams and business owners. Use these reviews to establish common understanding, identify additional impacts, and determine courses of action. Adjust responses as appropriate.

Common anti-patterns:

  • You see that CPU utilization is at 95% on a system and make it a priority to find a way to reduce load on the system. You determine the best course of action is to scale up. The system is a transcoder and the system is scaled to run at 95% CPU utilization all the time. The system owner could have explained the situation to you had you contacted them. Your time has been wasted.

  • A system owner maintains that their system is mission critical. The system was not placed in a high security environment. To improve security, you implement the additional detective and preventative controls that are required for mission critical systems. You notify the system owner that the work is complete and that he will be charged for the additional resources. In the discussion following this notification, the system owner learns there is a formal definition for mission critical systems that this system does not meet.

Benefits of establishing this best practice: By validating insights with business owners and subject matter experts, you can establish common understanding and more effectively guide improvement.

Level of risk exposed if this best practice is not established: Medium

Implementation guidance

  • Validate insights: Engage with business owners and subject matter experts to ensure there is common understanding and agreement of the meaning of the data you have collected. Identify additional concerns, potential impacts, and determine a courses of action.