SCOPS05-BP01 Establish clear roles, responsibilities, and communication channels for all stakeholders involved in AI-driven initiatives - Supply Chain Lens
Implementation guidance

SCOPS05-BP01 Establish clear roles, responsibilities, and communication channels for all stakeholders involved in AI-driven initiatives

Successful integration of AI into the supply chain necessitates a workforce that fully comprehends and actively contributes to its success. This involves clearly defining roles and responsibilities for every stakeholder group impacted by AI, from data scientists to operational teams.

Establishing robust communication plans and conducting workshops is vital to educate employees on the role of AI, its impact on their functions, and new processes. Providing comprehensive training programs equips employees with the necessary AI-related skills.

Furthermore, creating feedback loops allows for continuous assessment of understanding and addresses concerns, fostering increased adoption, reduced resistance to change, and enhanced collaboration between human and AI capabilities.

Desired outcome: A workforce that understands and actively contributes to the success of AI-driven supply chain initiatives, leading to improved operational efficiency and business outcomes.

Benefits of establishing this best practice:

  • Increased adoption and utilization of AI solutions.

  • Reduced resistance to change and improved employee morale.

  • Enhanced collaboration and synergy between human and AI capabilities.

  • More effective utilization of AI to drive business value.

  • A more skilled and adaptable workforce.

Level of risk exposed if this best practice is not established: Medium

Implementation guidance

  • Conduct workshops and informational sessions to explain the role of AI in the supply chain and its impact on various job functions, while creating clear documentation outlining new processes and responsibilities related to AI tools.

  • Encourage cross-functional teams to work together on AI projects to foster understanding and collaboration across different organizational areas.

Implementation steps

  1. Identify all stakeholder groups impacted by AI integration in the supply chain.

  2. Define specific roles and responsibilities for each group in the context of AI initiatives.

  3. Develop and execute a communication plan to inform and educate stakeholders.

  4. Implement training programs to equip employees with necessary AI-related skills.

  5. Establish feedback loops to gauge understanding and address concerns.

  6. Regularly communicate the impact and success of AI initiatives.