SCOPS10-BP01 Implement an orderly approach for identifying, tracking, resolving, and validating corrective actions for operational issues - Supply Chain Lens
Implementation guidance

SCOPS10-BP01 Implement an orderly approach for identifying, tracking, resolving, and validating corrective actions for operational issues

Efficient and effective management of operational issues is paramount for continuous improvement and resilience in the supply chain. This requires establishing a centralized system for logging and tracking all operational issues, coupled with a clear process for reporting, prioritization, and assignment. Implementing a robust root cause analysis methodology for critical issues is vital to help prevent recurrence.

Developing and managing corrective and preventive action (CAPA) plans, and then diligently monitoring their implementation and effectiveness, makes sure that solutions are validated and sustained.

Furthermore, documenting lessons learned and updating standard operating procedures (SOPs) contribute to organizational learning and better knowledge management, ultimately leading to faster problem resolution, reduced downtime, and enhanced accountability.

Desired outcome: Efficient and effective resolution of operational issues, leading to continuous improvement, reduced disruptions, and enhanced supply chain performance.

Benefits of establishing this best practice:

  • Faster resolution of operational problems.

  • Reduced recurrence of issues through effective root cause analysis.

  • Improved operational efficiency and reduced downtime.

  • Enhanced accountability and ownership of issue resolution.

  • Better knowledge management and organizational learning.

Level of risk exposed if this best practice is not established: Medium

Implementation guidance

  • Choose an issue tracking system that is user-friendly and integrates with other supply chain systems, while training teams on root cause analysis techniques and the CAPA process. Regularly review recurring issues to identify systemic problems and implement preventive measures to avoid future occurrences.

Implementation steps

  1. Establish a centralized system for logging and tracking all operational issues.

  2. Define a clear process for issue reporting, prioritization, and assignment.

  3. Implement a root cause analysis methodology for critical issues.

  4. Develop and manage corrective and preventive action plans.

  5. Monitor the implementation and effectiveness of corrective actions.

  6. Document lessons learned and update standard operating procedures (SOPs).