SCPERF05-BP02 Evaluate compliance with performance requirements - Supply Chain Lens
Implementation guidance

SCPERF05-BP02 Evaluate compliance with performance requirements

When many systems, including third-party systems, are involved in a workload, it is important to know the behavior of each system and to monitor who is contributing to performance loss so proper adjustments can be made.

Desired outcome: Optimum performance that conforms to the system requirements to handle loads.

Benefits of establishing this best practice: Enhanced visibility into system performance across complex supply chain networks, improved ability to identify and resolve performance bottlenecks, better accountability for third-party system performance, and reduced mean time to resolution for performance issues.

Level of risk exposed if this best practice is not established: Medium

Implementation guidance

Monitoring of your workload at multiple levels helps verify that your resources are performing as expected and you are aware of deviations. Consider all dimensions of the solution for monitoring, for example client-side and server-side metrics, application metrics and infrastructure metrics, technical and functional metrics.

Provide visibility of data loss in your metrics, for example, by monitoring for lost messages.

Where possible capture inter-solution and inter-process communication streams to aid with the reproduction of issues.

Implementation steps

  1. Establish performance baselines and SLAs for all supply chain systems, including third-party integrations.

  2. Implement comprehensive monitoring across all system layers, including infrastructure, application, and business metrics.

  3. Deploy distributed tracing to track performance across complex supply chain workflows and identify bottlenecks.

  4. Create automated performance testing and validation processes to make sure systems meet established requirements.

  5. Implement alerting mechanisms that notify teams when performance deviates from established baselines or SLA thresholds.

  6. Conduct regular performance reviews and optimization initiatives based on monitoring data and compliance assessments.