Conclusion and further reading - Amazon Connect Data Lake Best Practices

Conclusion and further reading

Amazon Connect is a purpose-built omnichannel cloud contact center that provides a seamless and frictionless experience for your customers and agents. You can simplify operations, improve agent efficiency, and lower contact center cost with Amazon Connect.

Amazon S3 is a scalable, durable, and reliable service to build and manage a secure data lake at scale for contact centers. You can store all your contact center data as-is in the S3 data lake without restructuring the data, accelerating value extraction with shorter time-to-value. Your employees and stakeholders can run various analytics on the contact center data lake, including big data processing, real-time dashboards and visualizations, and ML to guide data-driven business decisions.

An efficient and streamlined contact center data lake can be a key driver for improving customer experience and developing market adoption. With a comprehensive portfolio of analytic services and scalable infrastructure on AWS, you can harness the power and unleash the intelligence of your contact center data lake to accelerate business growth.

Further reading

For additional information, see: