Troubleshooting

Common administration and client issues, such as error messages such as Your device is not able to connect to the WorkSpaces Registration service or Can't connect to a WorkSpace with an interactive logon banner, can be found on the Client and Admin Troubleshooting pages in the Amazon WorkSpaces Administration Guide.

Topics

• AD Connector cannot connect to Active Directory

• Troubleshooting A WorkSpace custom image creation error

• Troubleshooting a Windows WorkSpace marked as unhealthy

• Collecting a WorkSpaces support log bundle for debugging

• How to check latency to the closest AWS Region