Change Management capability

The Change Management capability enables you to manage risk and minimize negative impact when making changes to your cloud environment. This includes the ability to request, plan, track, deploy, and roll-back changes to your environment.

Stakeholders:

• Central IT (Primary

• Operations

• Security

Personas:

• Cloud Team - the team(s) who make cloud available to customers (such as App DevOps).

• Information Security Team - the team responsible for security in the cloud.

• Central IT Operations - The team(s) that oversee all the IT operations within the environment.

Scenarios:

• CF30 - S1: Change management process

• CF30 - S2: Change management fulfillment

• CF30 - S3: Change rollback

• CF30 - S4: Change monitoring and assessment

Topics

• Overview

• Establish a change management process

• Change Management categories and priorities

• Define change management fulfillment process

• Recover from failed changes

• Establish mechanisms to access, review, and monitor changes