How Customers Can Work With AWS and Our APN Partners - How Customers Can Work With AWS and Our APN Partners

How Customers Can Work With AWS and Our APN Partners

Publication date: June 8th, 2020 (Document Revisions)


While customers can build with and use Amazon Web Services (AWS) services directly from AWS, they can also work with AWS Partner Network (APN) partner organizations to help them get the most out of the AWS Cloud. This paper outlines how this relationship works in practice, for customers and organizations interested in becoming an APN Partner. This paper explains the terminology, roles, and responsibilities of AWS, APN Partners, and customers in a cloud adoption project team.

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Depending on the complexity of a customer’s workloads, there may be numerous parties involved in a cloud adoption project. In this paper, we explore the roles, relationships, and responsibilities among them. In particular we focus on:

  • What AWS does

  • How customers procure AWS services

  • How our global network of APN Partners helps customers in different ways

  • How and when AWS works directly with customers to provide fast, effective technical and account support

This paper concludes with a fictional cloud adoption “story” to demonstrate how AWS, APN Partners, and customers work together in a typical project.