Operations Perspective: Manage and Scale - An Overview of the AWS Cloud Adoption Framework - Version 2

Operations Perspective: Manage and Scale

The Operations Perspective describes the focus areas that are used to enable, run, use, operate, and recover IT workloads to the level that is agreed upon with your business stakeholders. Every organization has an operations group that defines how day-to-day, quarter-to-quarter, and year-to-year business will be conducted. IT operations must align with and support the operations of the business.

Information gained through the Operations Perspective defines current operating procedures and identifies process changes and training needed to implement successful cloud adoption. Figure 7 illustrates the AWS CAF Operations Capabilities.

Figure 7: AWS CAF Operations Perspective Capabilities

AWS CAF Operations Perspective Capability Descriptions

Service Monitoring – Addresses your organization’s capability to detect and respond to issues with the health of IT services and enterprise applications.

With cloud adoption, processes for both the detection of and response to service issues and application health issues can be highly automated, resulting in greater service uptime. Operations teams will need to develop new skills to leverage cloud features for service monitoring and automate many of their existing service monitoring processes.

Application Performance Monitoring – Addresses your organization’s capability to ensure application performance meets its defined requirements.

Cloud services offer features to monitor and right-size the cloud services that you need to meet performance requirements. Operations teams need to update their skills and processes to ensure they are taking full advantage of these cloud features.

Resource Inventory Management – Addresses the capability to align your organization’s assets in a way that provides the best, most cost-efficient service.

Cloud adoption removes the need to manage hardware assets and the hardware life cycle. Organizations can simplify the management of software licensing by leveraging on-demand techniques that optimize license usage. Operations teams will need to update their skills and processes to ensure they can manage cloud assets.

Release Management/Change Management – Encompasses your organization’s capability to manage, plan, and schedule changes to the IT environment.

Traditional release management is a complex process that is slow to deploy and difficult to roll back. Cloud adoption provides the opportunity to leverage CI/CD techniques to rapidly manage releases and roll-backs.

Reporting and Analytics – Addresses your organization’s capability to ensure compliance with your organization’s reporting policies and to ensure ongoing analysis and reporting of performance against key KPIs such as service-level agreements (SLAs) and operational-level agreements (OLAs).

With cloud adoption, operations teams need to update their skills and processes to ensure that they are taking advantage of new features to provide better detail and granularity in their reporting and analytics.

Business Continuity/Disaster Recovery (BC/DR) – Addresses your organization’s capability to operate in the event of a significant failure of IT services and the capability to recover from those failures within the time parameters defined by your organization.

Many of the traditional BC/DR processes are significantly changed with cloud adoption and require operations teams to update their skills and capabilities to take advantage of the new models.

IT Service Catalog – IT Service Catalog is your organization’s capability to select, maintain, advertise, and deliver an SLA or set of IT services.

With cloud adoption, the IT Service Catalog serves as a control mechanism to ensure that your organization selects the services that provide the best business value while minimizing business risk. It becomes closely coupled with Portfolio Management in the Governance Perspective in order to ensure that technical services are aligned to business goals and needs.