People Perspective: Roles and Readiness - An Overview of the AWS Cloud Adoption Framework - Version 2

People Perspective: Roles and Readiness

The People Perspective covers organizational staff capability and change management functions required for efficient cloud adoption.

Engage stakeholders within the CAF People Perspective to evaluate organizational structures and roles, new skill and process requirements, and identify gaps. Performing an analysis of needs and gaps helps you to prioritize training, staffing, and organizational changes so that you can build an agile organization that is ready for effective cloud adoption. It also helps leadership communicate changes to the organization.

The People Perspective supports development of an organization-wide change management strategy for successful cloud adoption. Figure 3 illustrates the AWS CAF People Perspective Capabilities.

Figure 3: AWS CAF People Perspective Capabilities

AWS CAF People Perspective Capability Descriptions

Resource Management – Addresses your organization’s capability to project personnel needs and to attract and hire the talent necessary to support the organization’s goals.

Cloud adoption requires that the staffing teams in your organization acquire new skills and processes to ensure that they can forecast and staff based on your organization’s needs. These teams need to develop the skills necessary to understand cloud technologies, and they may need to update processes for forecasting future staffing requirements.

Incentive Management – Addresses your organization’s capability to ensure that workers receive competitive compensation and benefits for the value they bring to your organization. With the shift to cloud, some IT roles move from being commoditized to being highly specialized with high market demand.

Incentive management is key to attracting and retaining employees. Consider incentives as part of cloud adoption work streams. Your organization’s culture and ability to provide an environment for attracting and retaining talent plays a key role in successful adoption. Teams will need to develop new skills to manage culture and new processes for talent management.

Career Management – Focuses on your organization’s capability to ensure the personal fulfillment of your employees, their career opportunities, and their financial security.

Cloud adoption introduces change to IT career paths, requiring HR managers and people managers to update career management skills and processes so that they can ensure that their team members understand their new roles and career options.

Training Management – Addresses your organization’s capability to ensure employees have the knowledge and skills necessary to perform their roles and comply with organizational policies and requirements.

Staff in your organization will need to frequently update the knowledge and skills required to implement and maintain cloud services. Training modalities may need to be revised so that the organization can embrace the speed of change and innovation. Trainers will need to develop new skills in training modalities and new processes for dealing with rapid change.

Organizational Change Management – Focuses on your organization’s capability to manage the effects and impacts of business, structural, and cultural change introduced with cloud adoption.

Change management is central to successful cloud adoption. Clear communications, as always, are critical to ease change and reduce uncertainty that may be present for staff when introducing new ways of working. As a natural part of cloud adoption, teams will need to develop skills and processes to manage ongoing change.