AppIntegrationsConfiguration - Amazon Connect Wisdom

AppIntegrationsConfiguration

Configuration information for Amazon AppIntegrations to automatically ingest content.

Contents

appIntegrationArn

The Amazon Resource Name (ARN) of the AppIntegrations DataIntegration to use for ingesting content.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 2048.

Pattern: ^arn:[a-z-]+?:[a-z-]+?:[a-z0-9-]*?:([0-9]{12})?:[a-zA-Z0-9-:/]+$

Required: Yes

objectFields

The fields from the source that are made available to your agents in Wisdom.

  • For Salesforce, you must include at least Id, ArticleNumber, VersionNumber, Title, PublishStatus, and IsDeleted.

  • For ServiceNow, you must include at least number, short_description, sys_mod_count, workflow_state, and active.

Make sure to include additional fields. These fields are indexed and used to source recommendations.

Type: Array of strings

Array Members: Minimum number of 1 item. Maximum number of 100 items.

Length Constraints: Minimum length of 1. Maximum length of 4096.

Required: Yes

See Also

For more information about using this API in one of the language-specific AWS SDKs, see the following: