Amazon WorkDocs
Administration Guide

Enabling Multi-Factor Authentication

You can enable multi-factor authentication for your AD Connector directory by performing the following procedure.


Multi-factor authentication is not available for Simple AD directories.

To enable multi-factor authentication

  1. Open the Amazon WorkDocs console at

  2. In the Manage Your WorkDocs Sites page, select the desired site and choose Actions and Manage MFA.

  3. Enter the following values and choose Update MFA.

    Enable Multi-Factor Authentication

    Check to enable multi-factor authentication.

    RADIUS server IP address(es)

    The IP addresses of your RADIUS server endpoints, or the IP address of your RADIUS server load balancer. You can enter multiple IP addresses by separating them with a comma (for example,,


    The port that your RADIUS server is using for communications. Your on-premises network must allow inbound traffic over the default RADIUS server port (1812) from the AD Connector servers.

    Shared secret code

    The shared secret code that was specified when your RADIUS endpoints were created.

    Confirm shared secret code

    Confirm the shared secret code for your RADIUS endpoints.


    Select the protocol that was specified when your RADIUS endpoints were created.

    Server timeout

    The amount of time, in seconds, to wait for the RADIUS server to respond. This must be a value between 1 and 60.

    Max retries

    The number of times that communication with the RADIUS server is attempted. This must be a value between 0 and 10.

    Multi-factor authentication is available when the RADIUS Status changes to Enabled. While multi-factor authentication is being set up, your users are not able to log in to their Amazon WorkDocs site.