Troubleshooting Amazon WorkDocs Drive - Amazon WorkDocs

Troubleshooting Amazon WorkDocs Drive

This section provides troubleshooting tips for common Amazon WorkDocs Drive errors.

Recovered Files

If you change a file that you don't have permissions to edit, you can't upload that file to your Amazon WorkDocs site. Instead, the site saves the changes to your local Recovered Files folder. You can open this folder from the Amazon WorkDocs Drive menu by choosing the question mark icon, then Go to recovery folder. From there, you can upload the file to Amazon WorkDocs as a new file.

Recovery Folder Full

Delete unnecessary files from your local Recovered Files folder.

Drive Repair Required

Restart Amazon WorkDocs Drive by choosing the gear icon, then Log out (change site). Sign in again and check the Recovered Files folder for any files you might need to save.

Local Disk Full

Delete unnecessary files from your local disk and Recovered Files folder.

Storage Limit Exceeded

Delete unused files to free up storage space. If you need more space after deleting unused files, contact your Amazon WorkDocs administrator.

Critical Dependency Unavailable

Restart the Message Queuing service on your computer by opening the Services app. For Message Queuing, choose Restart or Start.

If the error persists, open Computer Management, Services and Applications. If Message Queuing does not appear in the navigation pane, uninstall Message Queuing and Amazon WorkDocs Drive. When you reinstall Amazon WorkDocs Drive, it reinstalls Message Queuing for you. For more help, contact your administrator.

You can also report an issue from the Amazon WorkDocs Drive menu.

Report an Issue

From the Amazon WorkDocs Drive menu, choose the question mark icon, then Report an issue to send us a description of the problem. Note the tracking number. It serves as a reference for support cases or correspondence with us.

Known Limitations

Amazon WorkDocs Drive doesn't support Symlinks.