Amazon WorkDocs
User Guide

Sharing Feedback

Other people in your organization can request feedback from you on specific files. You can add feedback to a file, or add a message about the entire file. You can also reply to feedback, give private feedback, and decline to give feedback.

You can see the files for which your feedback has been requested in your Awaiting my Feedback list. To request feedback, you can share your document with other people in your organization. For more information, see Sharing Files and Folders.

Adding Feedback

You can add overall feedback that applies to the entire file, or add feedback on a specific portion of a file.

To add overall feedback

  1. Open the file in Amazon WorkDocs.

  2. Choose Feedback, Add Overall Feedback.

  3. Type your feedback and choose Publish.

To add feedback for a portion of a file

  1. Open the file in Amazon WorkDocs.

  2. Select the portion of the file on which to give feedback, and enter your feedback.

  3. After you have entered your feedback, choose Post. This saves your feedback as a draft. You can edit or delete any of your feedback by choosing Feedback.

To reply to feedback

  1. Open the file and choose Feedback.

  2. Under the comment to which to reply, choose Reply.

  3. Type your reply and choose Reply.

To add private feedback

Private comments are only visible to the file owner and co-owners. They cannot be seen by contributors, unless you make a private reply to a contributor comment.

  • Enter your comment, select Private, then post your comment.

To notify a user in feedback

You can notify a specific user in a comment to bring a user's attention to a specific comment. The user receives an email notification that includes the comment.

  1. In the comment box, choose the @ button and then choose the user name from the list that appears. Or, type @ followed by the user name (for example, @username).

  2. The user specified automatically receives an email that includes your comment and a link to view the file.

To format feedback

  1. To bold a word, add ** before and after the word. (For example, **word**)

  2. To italicize a word, add _ before and after the word. (For example, _word_)

  3. To strikethrough a word, add ~~ before and after the word. (For example, ~~word~~)

  4. To create a new line, enter Shift + Enter.

To filter feedback

Filter feedback to view the comments that are most important to you.

  1. Open the file in Amazon WorkDocs.

  2. Choose Feedback. For Filters, choose Add filters.

  3. To view specific feedback, choose from any of the following filters:

    • Version

    • User

    • Show: Select the check box next to one or more of the following options:

      • Draft comments

      • Published comments

      • Resolved comments

      • Unresolved comments

      • Comments that mention me

  4. Choose Apply to apply the selected filters.

To resolve feedback

You can hide comments from view by resolving them.

  1. Open the file in Amazon WorkDocs.

  2. Choose Feedback.

  3. Under each comment to hide, choose Resolve.

To show a resolved comment again, filter by Resolved comments and choose Unresolve under the comment.

Requesting the Ability to Add Feedback

If you have viewer access to a file and can’t give feedback, you can request contributor access in order to add feedback.

To request ability to add feedback

  1. Open the file in Amazon WorkDocs.

  2. Under the message You don’t have access to the feedback, choose Request Access.

  3. Type the justification for your request and choose Request Access.

The file owner receives an email notification about your request and can grant you access. When access is granted, you receive an email that the file has been shared with you.

Declining Feedback

You can decline to give feedback on any file for which you have received a feedback request. When you decline feedback, the file is removed from your Awaiting my feedback list, and you can no longer view the file.

To decline feedback

  1. In the web client, choose Collaborate, Awaiting my feedback.

  2. Select the file, choose Feedback, Decline feedback.

You can also remove a file from the Awaiting my feedback list without declining feedback.

To remove a file from your Awaiting my feedback folder

  1. In the web client, choose Collaborate, Awaiting my feedback.

  2. Select the file, choose Feedback, Delete.

Disabling Feedback and Muting Notifications

If you are the owner or co-owner of a file, you can disable feedback to prevent additional comments.

To disable feedback

  1. Select or open the file in Amazon WorkDocs.

  2. For Actions, choose Settings and clear Allow feedback.

Mute notifications to stop receiving emails when a file receives feedback.

To turn off email notifications

  1. Open the file in Amazon WorkDocs.

  2. For Actions, choose Settings and select Mute notifications.