Sharing feedback - Amazon WorkDocs

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Sharing feedback

Other people in your organization can request feedback from you on specific files. You can add feedback to a file, or add a message about the entire file. You can also reply to feedback, give private feedback, and decline to give feedback.

You can see the files for which your feedback has been requested in your Awaiting my feedback list. To request feedback, you can share your document with other people in your organization. For more information, see Sharing files and folders.

Expand the sections below as needed.

You can add overall feedback that applies to the entire file, or add feedback on a portion of a file.

To add overall feedback
  1. Open the file in Amazon WorkDocs, and on the top bar, choose Feedback.

    A button with the word Feedback.

  2. In the Feedback pane, choose Add Overall Feedback.

  3. Enter your feedback and choose Private or Notify contributors.

    Check boxes next to the words Private and Notify contributors.

    Private only sends the feedback to the file owner and any co-owners. Notify Contributors sends the feedback to the owner, co-owners, and all contributors.

  4. Choose Publish.

To add feedback for a portion of a file
  1. Open the file in Amazon WorkDocs, and on the top bar, choose Feedback.

  2. Select the portion of the file on which to give feedback, and enter your feedback.

  3. (Optional) Choose Private to send your feedback to just the file owner and any co-owners. If you don't, everyone with contributor permissions and above sees your feedback.

  4. Choose Post.

    That saves your feedback as a draft, and only you see your message. You can edit or delete any of your feedback by choosing the Feedback button on the top bar.

  5. To send your feedback, choose Publish n draft, at the bottom of the Feedback pane.

    A button with the words 'Publish 1 draft'.

When you reply to feedback, everyone with permissions to the file sees your feedback by default. However, you can reply privately. The following sets of steps explain how to send public and private replies.

To reply to feedback
  1. Open the file and choose Feedback.

  2. Under the comment that you want to reply to, choose Reply.

  3. Enter your reply and choose Reply.

To reply to feedback privately

Only file owners and co-owners can see private feedback. Contributors only see private feedback when you reply to a contributor comment.

  • Enter your comment, select Private, then post your comment.

To notify a user in feedback

When you want a user to pay attention to a comment, you can notify that user. The user receives the comment in email.

  1. In the comment box, choose the @ button and then choose the user name from the list that appears. Or, type @ followed by the user name (for example, @username).

  2. The user specified automatically receives an email message that includes your comment and a link to view the file.

You can apply several types of formatting to your feedback. Follow these steps.

To format feedback
  1. To bold a word, add two asterisks (**) before and after the word. (For example: **word**)

  2. To italicize a word, add one underscore (_) before and after the word. (For example: _word_)

  3. To strike through a word, add two tilde symbols (~~) before and after the word. (For example: ~~word~~)

  4. To create a new line, press Shift + Enter.

Filter feedback to view the comments that are most important to you.

To filter feedback
  1. Open the file in Amazon WorkDocs.

  2. Choose Feedback. For Filters, choose Add filters.

  3. To view specific feedback, choose from any of the following filters:

    • Version

    • User

    • Show: Select the check box next to one or more of the following options:

      • Draft comments

      • Published comments

      • Resolved comments

      • Unresolved comments

      • Comments that mention me

  4. Choose Apply to apply the selected filters.

Resolving comments hides those comments from view. That makes it easier to see which comments you still need to address.

To resolve feedback
  1. Open the file in Amazon WorkDocs.

  2. Choose Feedback.

  3. Under each comment to hide, choose Resolve.

To show a resolved comment again, filter by Resolved comments and choose Unresolve under the comment.

If you have viewer access to a file and can’t give feedback, you can request contributor access to add feedback.

To request contributor access
  1. Open the file or folder in Amazon WorkDocs.

  2. Copy the file or folder URL to your clipboard.

  3. Choose Tasks.

  4. For New task, choose Access request.

  5. For Access request, paste the file or folder URL.

  6. Choose Send.

The file owner receives a notification and can grant you access. Amazon WorkDocs then notifies you when you receive access.

You can decline to give feedback on any file for which you have received a feedback request. When you decline to give feedback, Amazon WorkDocs removes the file from your Awaiting my feedback list, and you can no longer view the file.

To decline feedback
  1. In the web client, choose Collaborate, Awaiting my feedback.

  2. Select the file, choose Feedback, Decline feedback.

You can also remove a file from the Awaiting my feedback list without declining feedback.

To remove a file from your Awaiting my feedback folder
  1. In the web client, choose Collaborate, Awaiting my feedback.

  2. Select the file, choose Feedback, and then choose Delete.

If you own or co-own a file, you can disable feedback to prevent additional comments.

To disable feedback
  1. Select or open the file in Amazon WorkDocs.

  2. For Actions, choose Settings and clear Allow feedback.

If you want to send an email notification when you provide feedback, you must unmute notifications. Amazon WorkDocs mutes them by default.

To unmute email notifications
  1. Open the file in Amazon WorkDocs.

  2. Open the Actions list, choose Settings, and then clear the Mute notifications radio button.