Amazon WorkDocs
User Guide

Using Amazon WorkDocs Drive

Amazon WorkDocs Drive provides a native desktop experience for accessing Amazon WorkDocs content. With Amazon WorkDocs Drive, users get the power of the AWS Cloud on their desktops. They can access all of their folders and files with minimal use of local storage. Users don’t need to change the way they work, because they can see all of their Amazon WorkDocs folders and files on their computer.

Amazon WorkDocs Drive is available for PC and macOS users, and for Amazon WorkSpaces. Amazon WorkDocs Drive can upload and download file sizes of up to 5 TB each, and allows file path lengths of up to 260 characters.

Installing Amazon WorkDocs Drive

If you have administrator permissions on your device, you can install Amazon WorkDocs Drive.

Amazon WorkDocs Drive is available for 64-bit versions of Windows 7, Windows 8, and Windows 10, and Windows Server 2008, Windows Server 2012 R2, and Windows Server 2016. Amazon WorkDocs Drive for Windows also requires Microsoft .NET Framework 4.6.2 or later. Amazon WorkDocs Drive is available for macOS version 10.11 or later.

Amazon WorkDocs Drive requires HTTPS access on port 443 for all IP addresses for AWS.

To install Amazon WorkDocs Drive

  1. Download Amazon WorkDocs Drive from Apps & Integrations for Amazon WorkDocs and follow the installation prompts.

  2. Open the Amazon WorkDocs Drive application. When prompted, enter the name of your Amazon WorkDocs site, username, and password.

Note

macOS High Sierra 10.13 users might encounter this error message during installation: System Extension Blocked. To unblock the installation, open System Preferences on your computer and choose Security & Privacy. Then, choose Allow to install Amazon WorkDocs Drive.

Installing Amazon WorkDocs Drive for Windows to Multiple PCs and WorkSpaces

Administrators who are responsible for managing the domain-joined machine fleet for their organization can install the Amazon WorkDocs Drive client by using Group Policy Objects (GPO) or System Center Configuration Manager (SCCM) Tools.

Note

When deploying with GPO or SCCM tools, we recommend installing the Amazon WorkDocs Drive client after users have logged in.

The MSI installer for Amazon WorkDocs Drive supports an optional install parameter that pre-populates the Amazon WorkDocs site information for users during registration; for example:

SITEID :site-name

Mounting Amazon WorkDocs Drive for PC with Windows Subsystem for Linux

You can mount Amazon WorkDocs Drive for PC using the following Bash commands in Windows Subsystem for Linux. For more information, see File System Improvements to the Windows Subsystem for Linux.

$ sudo mkdir /mnt/w $ sudo mount -t drvfs W: /mnt/w $ cd /mnt/w $ ls

Using Amazon WorkDocs Drive

Windows users can open Amazon WorkDocs Drive from the Desktop shortcut or the W: drive in File Explorer. macOS users can open Amazon WorkDocs Drive from the menu bar, from their Applications, or from the Finder under Favorites.

Create, rename, move, and delete files and folders directly from Amazon WorkDocs Drive on your computer. Moving files out of Amazon WorkDocs Drive deletes them. Deleted files are moved to your Recycle bin on Amazon WorkDocs.

Note

If two files or folders have the same name, only one of them appears in Amazon WorkDocs Drive.

To work with files and folders

  1. Do one of the following:

    Windows

    Open Amazon WorkDocs Drive from File Explorer, or choose or right-click the Amazon WorkDocs Drive icon in the notification area and choose Open Drive.

    macOS

    Open Amazon WorkDocs Drive from your Applications, or from the Finder, under Favorites, or choose or right-click the Amazon WorkDocs Drive icon on the menu bar and choose Open Drive.

  2. Choose or right-click an Amazon WorkDocs file or folder, choose Amazon WorkDocs Drive, and choose one of the following actions:

    • To generate a link to share the content with other users, choose Copy web link.

    • To view or edit the content in a web browser, choose Open in browser.

    • To mark a file or folder as a favorite, choose Add to Favorites.

    The following actions apply to files only:

    • To allow specific users in an organization to access the content, choose Share by invite.

    • To prevent other users from changing the file while you're working on it, choose Lock and Edit. When you're done, choose Unlock.

  3. Your changes are automatically uploaded to Amazon WorkDocs and made available on all of your devices.

To quit running Amazon WorkDocs Drive on your device, do the following.

To quit Amazon WorkDocs Drive

  • Choose or right-click the Amazon WorkDocs Drive icon in the notification area or menu bar, and choose Quit.

To uninstall Amazon WorkDocs Drive from your device, do the following.

To uninstall Amazon WorkDocs Drive

  1. Choose or right-click the Amazon WorkDocs Drive icon in the notification area or menu bar, and choose Quit.

  2. Do one of the following:

    Windows

    From the Control Panel, choose Programs and Features, Amazon WorkDocs Drive, Uninstall, OK.

    macOS

    From the Applications folder, choose or right-click the Amazon WorkDocs Drive icon, then choose Move to Trash.

Search for file names in Amazon WorkDocs Drive.

To search for content in Amazon WorkDocs Drive

  1. Choose or right-click the Amazon WorkDocs Drive icon in the notification area or menu bar, then choose Search.

  2. Enter search terms to search for files in Amazon WorkDocs. File names are case sensitive. Either search for files in all folders, or narrow your search to the My Documents or Shared With Me folders.

  3. Open the files directly from the search results list.

Note

File Explorer search for Windows and Spotlight search for macOS are not supported in Amazon WorkDocs Drive.

File Icons

Amazon WorkDocs Drive provides the following visual icons to communicate file status:

  • Gray arrow icon—A file is syncing to the cloud.

  • Blue cloud icon—A file is stored in the cloud.

  • Green checkmark icon—A file is stored locally on your device.

  • Blue star icon—A file or folder is marked as a Favorite.

  • Red lock icon—A file is locked by the user for exclusive editing.

Enabling Offline Access and Syncing

Enable offline access to your files and folders so that you can work on your content when your device is offline. Changes made in Amazon WorkDocs Drive while offline will sync to the Amazon WorkDocs website the next time your device is online.

To enable offline access to files and folders, first add them to your Favorites, then enable the option to store Favorites for offline use.

To enable offline access to files and folders

  1. Do one of the following:

    Windows

    Open File Explorer on your computer, and go to the W: drive.

    macOS

    Open the Finder on your computer, and go to Amazon WorkDocs Drive under Favorites.

  2. Choose or right-click the files or folders that you want access offline, and choose Amazon WorkDocs Drive, Add to Favorites.

  3. In the notification area or menu bar, choose or right-click the Amazon WorkDocs Drive icon, and select Store Favorites for offline use.

  4. Wait for Amazon WorkDocs Drive to finish downloading favorited content from the Amazon WorkDocs website to your device. This can take some time depending on how much content is downloaded.

To turn off this option and remove the downloaded content from your device, choose or right-click the Amazon WorkDocs Drive icon in your notification area or menu bar, and clear Store Favorites for offline use.

You can temporarily pause the syncing of Amazon WorkDocs content to your device, and resume syncing later. If you have limited network bandwidth for syncing, you might consider using this option.

To pause file and folder syncing

  1. In the notification area or menu bar, choose or right-click the Amazon WorkDocs Drive icon.

  2. Select Pause sync.

  3. To resume syncing your files and folders, clear Pause sync.

While syncing is paused, you can continue working on downloaded files that are available on your local device. When syncing resumes, your changes are uploaded as new versions.

Troubleshooting Amazon WorkDocs Drive

Troubleshooting tips for the most commonly encountered Amazon WorkDocs Drive errors are listed below.

Recovered Files

If you don't have permissions to edit a file, you can't upload it to the Amazon WorkDocs site. Your changes are saved in your local Recovered files folder, which you can open from the Amazon WorkDocs Drive menu by choosing Help, Recovered files. From there, you can upload the file to Amazon WorkDocs as a new file.

Report an Issue

From the Amazon WorkDocs Drive menu, choose Help, Report an issue to send us a description of the problem. Take note of the tracking number provided, which serves as a reference for support cases or correspondence with us.

Known Limitations

Symlinks are not supported.