Amazon WorkMail
Administrator Guide (Version 1.0)

Using Email Journaling with Amazon WorkMail

You can set up journaling to record your email communication, using integrated third-party archiving and eDiscovery tools. This ensures that email storage compliance regulations for privacy protection, data storage, and information protection are met.

Using Journaling

Amazon WorkMail journals all emails that are sent to any user in the specified organization, as well as all emails sent by users in that organization. A copy of all emails is sent to an address specified by the system administrator, in a format called journal record. This format is compatible with Microsoft email programs. There is no additional charge for email journaling.

Two email addresses are used for email journaling—a journaling email address and a report email address. The journaling email address is the address of a dedicated mailbox or third-party device that is integrated with your account, where journal reports are sent. The report email address is the address of your system administrator, where notifications of failed journal reports are sent.

All journal records are sent from an email address that is automatically added to your domain and looks like the following:

amazonjournaling@yourorganization.awsapps.com

There is no mailbox associated with this address, and you will not be able to create one using this name or address.

Note

Do not delete the following domain record from the Amazon SES console, or email journaling stops functioning:

yourorganization.awsapps.com

Every incoming or outgoing email generates one journal record, regardless of the number of recipients or user groups. Email that fails to generate a journal record generates an error notification, which is sent to the report email address.

To enable email journaling

  1. Open the Amazon WorkMail console at https://console.aws.amazon.com/workmail/.

  2. On the Organization settings screen, choose Journaling Settings, Edit, On.

  3. For Journaling email address, enter the email address provided by your email journaling provider.

    Note

    We recommend using a dedicated journaling provider.

  4. For Report email address, enter the email administrator's address.

  5. Choose Save. The changes are applied immediately.

On this page: