Amazon WorkMail
Administrator Guide (Version 1.0)

Managing User Accounts

Create new users or enable existing users and edit user email addresses, create user email aliases, edit user details, and reset user passwords from Amazon WorkMail.

Creating New Users

When you create new users, Amazon WorkMail creates mailboxes for them. Users can log in and access their mail from the Amazon WorkMail web application, mobile device, or Microsoft Outlook on macOS or PC.

To create a new user

  1. Open the Amazon WorkMail console at https://console.aws.amazon.com/workmail/.

  2. If necessary, change the region. From the navigation bar, select the region that meets your needs. For more information, see Regions and Endpoints in the Amazon Web Services General Reference.

  3. On the Organizations screen, in the list of organizations, select your organization's alias.

  4. In the navigation pane on the left, choose Users to see a list of all users in the directory, including enabled, disabled, and system users.

  5. To create a new user, choose Create User.

  6. On the Add the details for your new user screen, enter the user's first and last name, username, and display name and then choose Next.

  7. On the Set up email address and password screen, enter the user's email address and password, and choose Add user.

Enabling Existing Users

When Amazon WorkMail is integrated with your corporate Active Directory or you already have users available in your Simple AD directory, you can enable these users in Amazon WorkMail.

To enable an existing directory user

  1. Open the Amazon WorkMail console at https://console.aws.amazon.com/workmail/.

  2. If necessary, change the region. From the navigation bar, select the region that meets your needs. For more information, see Regions and Endpoints in the Amazon Web Services General Reference.

  3. On the Organizations screen, in the list of organizations, select your organization's alias.

  4. In the navigation pane, choose Users to see a list of all the users in the directory, including enabled, disabled, and system users.

  5. From the list of disabled users, select the users to enable and choose Enable user.

  6. In the Enable user(s) dialog box, review the primary email address and choose Enable.

Editing User Email Addresses

You can assign multiple email addresses to a single user and the default email address is used as the default sending address for outgoing email.

You can also add one or more email aliases, which can be used to send or receive email from a different address or domain. For more information, see Send as an Alias.

To edit a user's email address

  1. Open the Amazon WorkMail console at https://console.aws.amazon.com/workmail/.

  2. If necessary, change the region. From the navigation bar, select the region that meets your needs. For more information, see Regions and Endpoints in the Amazon Web Services General Reference.

  3. On the Organizations screen, in the list of organizations, select your organization's alias.

  4. In the navigation pane, choose Users, and then in the list of users, select the name of the user to edit.

  5. On the General tab, choose Edit, Add email address, and then type the email address to add to this user.

  6. To set the new email address as the default, choose Set as default.

Editing User Details

You can edit a user's first and last name, email address, display name, address, phone number, and company details.

Note

If you are integrating Amazon WorkMail with an AD Connector directory, you can't edit these details from the AWS Management Console. Instead, you must edit them using your Active Directory management tools.

To edit a user's details

  1. Open the Amazon WorkMail console at https://console.aws.amazon.com/workmail/.

  2. If necessary, change the region. From the navigation bar, select the region that meets your needs. For more information, see Regions and Endpoints in the Amazon Web Services General Reference.

  3. On the Organizations screen, in the list of organizations, select your organization's alias.

  4. In the navigation pane, choose Users and select the name of the user to edit.

  5. On the General tab, choose Edit, and then update any of the fields as appropriate.

Resetting User Passwords

If a user forgets a password or is having trouble signing in to Amazon WorkMail, you can reset the password. If you are integrating Amazon WorkMail with an AD Connector directory, you have to reset the user password in Active Directory.

To reset a user password

  1. Open the Amazon WorkMail console at https://console.aws.amazon.com/workmail/.

  2. If necessary, change the region. From the navigation bar, select the region that meets your needs. For more information, see Regions and Endpoints in the Amazon Web Services General Reference.

  3. On the Organizations screen, in the list of organizations, select your organization's alias.

  4. In the navigation pane, choose Users.

  5. In the list of users, select the name of the user to edit and choose Reset password.

  6. In the Reset Password dialog box, type the new password and choose Reset.

    Note

    Amazon WorkMail enforces password policies, but additional policies may be applicable. If the attempt to reset the password is unsuccessful, verify any password policies that are set in the directory.