Amazon WorkMail
Administrator Guide (Version 1.0)

Restore Disabled Mailboxes

Amazon WorkMail retains disabled mailboxes for 30 days before permanently removing them. To restore a mailbox, use the same steps as enabling an existing user.


Mailboxes cannot be restored if the organization containing them has been deleted. To restore a user's disabled mailbox, the user must be still in the directory. If the user isn't in the directory or if you've re-created them, the mailbox cannot be restored because each mailbox is linked to a unique user ID.

To restore a deleted mailbox

  1. Open the Amazon WorkMail console at

  2. If necessary, change the region. From the navigation bar, select the region that meets your needs. For more information, see Regions and Endpoints in the Amazon Web Services General Reference.

  3. On the Organizations screen, in the list of organizations, select your organization's alias.

  4. In the navigation pane, choose Users to see a list of enabled, disabled, and system users.

  5. From the list of disabled users, select the users to enable and choose Enable user.

  6. In the Enable user(s) dialog box, review the primary email address of the user and choose Enable.