Amazon WorkMail
Administrator Guide (Version 1.0)

View Mobile Device Details

You can view the details of a user's mobile device.


Some devices don't send all of their details to the server, so you may not see all available device details.

To view device details

  1. Open the Amazon WorkMail console at

  2. If necessary, change the region. From the navigation bar, select the region that meets your needs. For more information, see Regions and Endpoints in the Amazon Web Services General Reference.

  3. On the Organizations screen, in the list of organizations, select your organization's alias.

  4. In the navigation pane, choose Users, select the user with device to view, and choose Mobile.

  5. In the list of devices, select the device whose details you want to view. Device status codes are listed in the following table.

    Status Description

    Provisioning Required

    A user or administrator has requested that the device be provisioned for use with Amazon WorkMail. Devices are also set to this status if the current policy for that device is modified in the Amazon WorkMail console.

    Provisioning Succeeded

    The device has been successfully provisioned or wiped. In the case of provisioning, the device has enforced the given policy.

    Wipe Required

    An administrator requested a wipe in the Amazon WorkMail console.

    Wipe Succeeded

    The device has been successfully wiped.