End of support notice: On March 31, 2027, AWS will end support for Amazon WorkMail. After March 31, 2027, you will no longer be able to access the Amazon WorkMail console or Amazon WorkMail resources. For more information, see [Amazon WorkMail end of support](https://docs.aws.amazon.com/workmail/latest/adminguide/workmail-end-of-support.html). 

# Working with general and email settings
<a name="general-settings"></a>

You can modify the default and email settings in the Amazon WorkMail web application.

## General settings
<a name="general"></a>

The general settings have the following defaults, which can be modified.
+ **Date format** - **English (US)**
+ **Address Book** - **Global Address List**
+ **Keyboard shortcuts** - Off

**To change the default account settings**

1. In the Amazon WorkMail web application, press **Tab**.

1. At the *Username* prompt, enter your username and press **Tab**.

1. At the *Password* prompt, enter your password and press **Tab**.

1. At the *Sign in* prompt, press **Enter**. The default starting point for the cursor is the **Inbox**.

1. Hold down **Shift\+Tab** until the screen reader reads *Settings button*. Press **Enter**.

1. In the **Settings** screen, the default landing point is the **General** tab.

1. Press **Tab** until the screen reader reads *Date format English (US) combo-box read only*. Hold down **Alt\+Down** to open the field and use the **Up/Down** arrows to select the date format.

1. Press **Enter** to confirm the selection.

1. Press **Tab** to move to the next section, which is **Mailbox Usage**. This section is read-only. Press **Tab** again to reach **Address Book**.

1. Use **Alt\+Down** to open the **Select Default Folder** menu, and the **Up/Down** arrows to change the default view. Press **Enter** to accept the change.

1. Press **Tab** to move to the **Keyboard shortcuts** menu. The default setting for this is off. Press **Tab** to select the field. You can select and clear the box using the **Spacebar**.

1. Hold down **Shift\+Tab** until the screen reader reads *Save changes button*. Press **Enter** to save the changes. 
**Note**  
Restart Amazon WorkMail to have the date format and keyboard shortcut changes take effect.

## Email settings
<a name="email-settings"></a>

Email settings have the following defaults, which can be modified.
+ **Display preview pane** - Right
+ **Close email when responding** - On
+ **Format** - HTML
+ **Default font** - Narrow Sans Serif
+ **Always request a read receipt** - Off
+ **Incoming mail** - **Ask me before sending a response**

**To change email settings**

1. In the Amazon WorkMail web application, hold down **Shift\+Tab** until the screen reader reads *Settings button*. Press **Enter**.

1. In the **Settings** screen, the default landing is the **General** tab. Press the **Down** arrow to select the **Email** tab.

1. Press **Tab** to access the **Display preview pane** field. Hold down **Alt** and use the **Up/Down** arrows to choose a display setting.

1. Press **Enter** to confirm the selection.

1. Press **Tab** to choose whether to **Close email when responding**, using the **Spacebar** to select or clear the field.

1. Press **Tab** to move to **Compose email**. 
   + For **Format**, use **Alt\+Down** and the **Up/Down** arrows to toggle between **HTML** and **Plain Text**. Press **Enter** to confirm the selection.
   + For **Default font**, use **Alt\+Down** and the **Up/Down** arrows to scroll through the list of available fonts. Press **Enter** to confirm the selection.

1. Press **Tab** to move to the **Always request a read receipt** checkbox. Press **Spacebar** to select or clear the box.

1. Press **Tab** to move to **Incoming mail** for the **Respond to read receipt** setting. The default setting is **Ask me before sending a response**.

1. Press **Tab** to move to **Signatures**. Press **Enter** to open the **New signature** composer. Compose your signature. When you're finished, hold down **Shift\+Tab** until the screen reader reads *Save changes button*. Press **Enter** to save the changes.