Amazon WorkMail
User Guide (Version 1.0)

Changing Amazon WorkMail Web Application Default Settings

You can change many of the default settings for the Amazon WorkMail web application.

To change the Amazon WorkMail web application default settings

  1. In the Amazon WorkMail web application, on the menu bar, choose Settings (gear) icon.

  2. In the navigation pane, select one of the tabs listed below to update the settings as appropriate.

  3. Press the F5 key to refresh and activate the new settings.

General Tab

Change password

To change your password, choose Change password, and then follow the instructions on the screen.


If Amazon WorkMail is integrated with your corporate directory, you might have to change your password using Microsoft Windows or corporate password management tools.


To change the language in which Amazon WorkMail is displayed, select a language from the list. To change your date format and time format, select a format from the list.

Mailbox Usage

Shows the current amount of storage space used. To reduce your mailbox size you can empty the Deleted Items folder, delete older messages, or delete messages with large attachments from your folders.

Address Book

To select a default address book, in Select Default Folder, select the address book to use.

The default address book is loaded when choosing Address book from the main menu bar or when selecting the To/Cc/Bcc field when composing a new email.

Keyboard shortcuts

To control the Amazon WorkMail web client using your keyboard, select the Turn keyboard shortcuts on check box. The following shortcuts are available:

Creating new items

CTRL + SHIFT + A—New appointment

CTRL + SHIFT + B—New meeting request

CTRL + SHIFT + X—New item

CTRL + SHIFT + C—New contact

CTRL + SHIFT + D—New distribution list

CTRL + SHIFT + F—New folder

CTRL + SHIFT + M—New mail

Basic navigation

CTRL + 0...9—Switch between different contexts, such as inbox, calendar, and so on

CTRL + SHIFT + 1...9—Switch between different views

CTRL + SHIFT + ARROW KEYS Switch between tabs

ALT + S—Open shared folder/store

CTRL + SHIFT + L—Close tab

All views


CTRL + A—Select all items

CTRL + SHIFT + G—Print list

CTRL + P—Print selected item

CTRL + M—Open copy/move dialog

ENTER—Open selected item

DELETE—Delete selected item


CTRL + P—Print item

CTRL + S—Save an item, such as mail, contact, and so on.

CTRL + ENTER—Send an item, such as mail, meeting request, and so on.


CTRL + SHIFT + U—Toggle read/unread

CTRL + SHIFT + H—Toggle red/complete flag

CTRL + R—Reply

CTRL + SHIFT + Y—Reply all

CTRL + F—Forward

Email Tab

Display preview pane

You can choose to view a preview of items to the right of the content pane or below the content pane. You can also choose to turn off the preview pane.


Changing the view from the mail application using the View menu updates this Display preview pane setting.

Close email when responding

When this setting is off, if you open an email in a new tab, a new tab is opened next to the existing one when you reply to the email.


You can compose new mails as Plain text or HTML.

Default font

Specifies the default font used in all new email messages.

Default font size

Specifies the size of the default font.

Always request a read receipt

Select this check box to automatically request read receipts for every message you send.

Respond to read receipt

Select whether Amazon WorkMail should always send a read receipt, never send a read receipt, or whether you should be prompted before sending a read receipt.


You can create several signatures for different purposes. For example, you can create a signature for business and one for private use, or create a long signature one for new emails and a short signature for replies and forwards.

After you have created one or more signatures, you can (optionally) specify which one to use for new messages and which one to use for replies and forwards.

Email Rules Tab

You can create email rules that help you focus on important emails and keep your inbox tidy. Rules are stored on the server so that they can filter the mail before it arrives in your inbox.

You can create as many rules as you want and with each rule, you can set various conditions to trigger the rule. You can also set various follow-up actions after the rule has been triggered.

You can construct complex rules to deal with large email volumes or complex work flows.

To create a new mail rule, choose New, and then in the New email rule dialog box, define the rule.

You can set various conditions and actions that Amazon WorkMail performs on every message that meets the criteria you define.

Automatic Response Tab

The Amazon WorkMail web application lets you mark yourself “in” or “out” of the office. Specify the message that is sent automatically in reply to all incoming messages while you are away.

To prevent someone who is sending you several emails per day from getting a reply on each message, automatic responses are only sent one time to any specific email address. This also prevents a mail flood in case the person who sends you the email also has automatic responses turned on.

When Automatic response is enabled, and you log to the Amazon WorkMail web application, a warning message is shown to remind you that the Automatic response is set. The warming message prompts you to turn it off.

Calendar Tab

First day of the week

If your week starts on another day than Monday, you can set it to any other day using this setting. The calendar then always starts with this day.

First week of the year

Specify how the calendar should begin the year.

Start of workday/End of workday

Specify the part of the day that is marked as “workday.” The calendar shows this time period in a slightly different color so you can easily see when an appointment or meeting is scheduled outside office hours. The default values for office hours are 8:30 - 17:30 (8:30 AM - 5:30 PM).

Calendar resolution

If your appointments frequently start at other times than each half or entire hour, or have a duration other than (multiples of) 30 minutes, then you can change this value to better fit your needs.


Setting the value to less than 30 minutes makes the Amazon WorkMail web application zoom in on the calendar, so you scroll more when you are using a smaller screen.

View multiple calendars

Specify how multiple calendars should be displayed by default in the Calendar. Side-by-side displays all calendars next to each other. Overlay displays all calendars transparently on top of each other, where each calendar has its own color.


This setting has no effect when you are only displaying one calendar.

Default reminder time

Specify how long before the start of the appointment the default reminder should occur. This setting can be overruled for any appointment by editing it manually in the calendar. The default is 15 minutes.

Default all-day appointment reminder time

Specify the reminder time that is automatically set when you create a new all-day appointment. The default is 18 hours. This setting can be overruled for any appointment by editing it manually in the calendar.