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[ aws . transcribe ]

update-call-analytics-category

Description

Updates the specified Call Analytics category with new rules. Note that the UpdateCallAnalyticsCategory operation overwrites all existing rules contained in the specified category. You cannot append additional rules onto an existing category.

To create a new category, see .

See also: AWS API Documentation

Synopsis

  update-call-analytics-category
--category-name <value>
--rules <value>
[--input-type <value>]
[--cli-input-json <value>]
[--generate-cli-skeleton <value>]
[--debug]
[--endpoint-url <value>]
[--no-verify-ssl]
[--no-paginate]
[--output <value>]
[--query <value>]
[--profile <value>]
[--region <value>]
[--version <value>]
[--color <value>]
[--no-sign-request]
[--ca-bundle <value>]
[--cli-read-timeout <value>]
[--cli-connect-timeout <value>]

Options

--category-name (string)

The name of the Call Analytics category you want to update. Category names are case sensitive.

--rules (list)

The rules used for the updated Call Analytics category. The rules you provide in this field replace the ones that are currently being used in the specified category.

(tagged union structure)

A rule is a set of criteria that you can specify to flag an attribute in your Call Analytics output. Rules define a Call Analytics category.

Rules can include these parameters: , , , and .

To learn more about Call Analytics rules and categories, see Creating categories for batch transcriptions and Creating categories for streaming transcriptions .

To learn more about Call Analytics, see Analyzing call center audio with Call Analytics .

Note

This is a Tagged Union structure. Only one of the following top level keys can be set: NonTalkTimeFilter, InterruptionFilter, TranscriptFilter, SentimentFilter.

NonTalkTimeFilter -> (structure)

Flag the presence or absence of periods of silence in your Call Analytics transcription output. Refer to for more detail.

Threshold -> (long)

Specify the duration, in milliseconds, of the period of silence that you want to flag. For example, you can flag a silent period that lasts 30,000 milliseconds.

AbsoluteTimeRange -> (structure)

Makes it possible to specify a time range (in milliseconds) in your audio, during which you want to search for a period of silence. See for more detail.

StartTime -> (long)

The time, in milliseconds, when Amazon Transcribe starts searching for the specified criteria in your audio. If you include StartTime in your request, you must also include EndTime .

EndTime -> (long)

The time, in milliseconds, when Amazon Transcribe stops searching for the specified criteria in your audio. If you include EndTime in your request, you must also include StartTime .

First -> (long)

The time, in milliseconds, from the start of your media file until the specified value. Amazon Transcribe searches for your specified criteria in this time segment.

Last -> (long)

The time, in milliseconds, from the specified value until the end of your media file. Amazon Transcribe searches for your specified criteria in this time segment.

RelativeTimeRange -> (structure)

Makes it possible to specify a time range (in percentage) in your media file, during which you want to search for a period of silence. See for more detail.

StartPercentage -> (integer)

The time, in percentage, when Amazon Transcribe starts searching for the specified criteria in your media file. If you include StartPercentage in your request, you must also include EndPercentage .

EndPercentage -> (integer)

The time, in percentage, when Amazon Transcribe stops searching for the specified criteria in your media file. If you include EndPercentage in your request, you must also include StartPercentage .

First -> (integer)

The time, in percentage, from the start of your media file until the specified value. Amazon Transcribe searches for your specified criteria in this time segment.

Last -> (integer)

The time, in percentage, from the specified value until the end of your media file. Amazon Transcribe searches for your specified criteria in this time segment.

Negate -> (boolean)

Set to TRUE to flag periods of speech. Set to FALSE to flag periods of silence

InterruptionFilter -> (structure)

Flag the presence or absence of interruptions in your Call Analytics transcription output. Refer to for more detail.

Threshold -> (long)

Specify the duration of the interruptions in milliseconds. For example, you can flag speech that contains more than 10,000 milliseconds of interruptions.

ParticipantRole -> (string)

Specify the interrupter that you want to flag. Omitting this parameter is equivalent to specifying both participants.

AbsoluteTimeRange -> (structure)

Makes it possible to specify a time range (in milliseconds) in your audio, during which you want to search for an interruption. See for more detail.

StartTime -> (long)

The time, in milliseconds, when Amazon Transcribe starts searching for the specified criteria in your audio. If you include StartTime in your request, you must also include EndTime .

EndTime -> (long)

The time, in milliseconds, when Amazon Transcribe stops searching for the specified criteria in your audio. If you include EndTime in your request, you must also include StartTime .

First -> (long)

The time, in milliseconds, from the start of your media file until the specified value. Amazon Transcribe searches for your specified criteria in this time segment.

Last -> (long)

The time, in milliseconds, from the specified value until the end of your media file. Amazon Transcribe searches for your specified criteria in this time segment.

RelativeTimeRange -> (structure)

Makes it possible to specify a time range (in percentage) in your media file, during which you want to search for an interruption. See for more detail.

StartPercentage -> (integer)

The time, in percentage, when Amazon Transcribe starts searching for the specified criteria in your media file. If you include StartPercentage in your request, you must also include EndPercentage .

EndPercentage -> (integer)

The time, in percentage, when Amazon Transcribe stops searching for the specified criteria in your media file. If you include EndPercentage in your request, you must also include StartPercentage .

First -> (integer)

The time, in percentage, from the start of your media file until the specified value. Amazon Transcribe searches for your specified criteria in this time segment.

Last -> (integer)

The time, in percentage, from the specified value until the end of your media file. Amazon Transcribe searches for your specified criteria in this time segment.

Negate -> (boolean)

Set to TRUE to flag speech that does not contain interruptions. Set to FALSE to flag speech that contains interruptions.

TranscriptFilter -> (structure)

Flag the presence or absence of specific words or phrases in your Call Analytics transcription output. Refer to for more detail.

TranscriptFilterType -> (string)

Flag the presence or absence of an exact match to the phrases that you specify. For example, if you specify the phrase "speak to a manager" as your Targets value, only that exact phrase is flagged.

Note that semantic matching is not supported. For example, if your customer says "speak to the manager", instead of "speak to a manager", your content is not flagged.

AbsoluteTimeRange -> (structure)

Makes it possible to specify a time range (in milliseconds) in your audio, during which you want to search for the specified key words or phrases. See for more detail.

StartTime -> (long)

The time, in milliseconds, when Amazon Transcribe starts searching for the specified criteria in your audio. If you include StartTime in your request, you must also include EndTime .

EndTime -> (long)

The time, in milliseconds, when Amazon Transcribe stops searching for the specified criteria in your audio. If you include EndTime in your request, you must also include StartTime .

First -> (long)

The time, in milliseconds, from the start of your media file until the specified value. Amazon Transcribe searches for your specified criteria in this time segment.

Last -> (long)

The time, in milliseconds, from the specified value until the end of your media file. Amazon Transcribe searches for your specified criteria in this time segment.

RelativeTimeRange -> (structure)

Makes it possible to specify a time range (in percentage) in your media file, during which you want to search for the specified key words or phrases. See for more detail.

StartPercentage -> (integer)

The time, in percentage, when Amazon Transcribe starts searching for the specified criteria in your media file. If you include StartPercentage in your request, you must also include EndPercentage .

EndPercentage -> (integer)

The time, in percentage, when Amazon Transcribe stops searching for the specified criteria in your media file. If you include EndPercentage in your request, you must also include StartPercentage .

First -> (integer)

The time, in percentage, from the start of your media file until the specified value. Amazon Transcribe searches for your specified criteria in this time segment.

Last -> (integer)

The time, in percentage, from the specified value until the end of your media file. Amazon Transcribe searches for your specified criteria in this time segment.

ParticipantRole -> (string)

Specify the participant that you want to flag. Omitting this parameter is equivalent to specifying both participants.

Negate -> (boolean)

Set to TRUE to flag the absence of the phrase that you specified in your request. Set to FALSE to flag the presence of the phrase that you specified in your request.

Targets -> (list)

Specify the phrases that you want to flag.

(string)

SentimentFilter -> (structure)

Flag the presence or absence of specific sentiments in your Call Analytics transcription output. Refer to for more detail.

Sentiments -> (list)

Specify the sentiments that you want to flag.

(string)

AbsoluteTimeRange -> (structure)

Makes it possible to specify a time range (in milliseconds) in your audio, during which you want to search for the specified sentiments. See for more detail.

StartTime -> (long)

The time, in milliseconds, when Amazon Transcribe starts searching for the specified criteria in your audio. If you include StartTime in your request, you must also include EndTime .

EndTime -> (long)

The time, in milliseconds, when Amazon Transcribe stops searching for the specified criteria in your audio. If you include EndTime in your request, you must also include StartTime .

First -> (long)

The time, in milliseconds, from the start of your media file until the specified value. Amazon Transcribe searches for your specified criteria in this time segment.

Last -> (long)

The time, in milliseconds, from the specified value until the end of your media file. Amazon Transcribe searches for your specified criteria in this time segment.

RelativeTimeRange -> (structure)

Makes it possible to specify a time range (in percentage) in your media file, during which you want to search for the specified sentiments. See for more detail.

StartPercentage -> (integer)

The time, in percentage, when Amazon Transcribe starts searching for the specified criteria in your media file. If you include StartPercentage in your request, you must also include EndPercentage .

EndPercentage -> (integer)

The time, in percentage, when Amazon Transcribe stops searching for the specified criteria in your media file. If you include EndPercentage in your request, you must also include StartPercentage .

First -> (integer)

The time, in percentage, from the start of your media file until the specified value. Amazon Transcribe searches for your specified criteria in this time segment.

Last -> (integer)

The time, in percentage, from the specified value until the end of your media file. Amazon Transcribe searches for your specified criteria in this time segment.

ParticipantRole -> (string)

Specify the participant that you want to flag. Omitting this parameter is equivalent to specifying both participants.

Negate -> (boolean)

Set to TRUE to flag the sentiments that you didn't include in your request. Set to FALSE to flag the sentiments that you specified in your request.

Shorthand Syntax:

NonTalkTimeFilter={Threshold=long,AbsoluteTimeRange={StartTime=long,EndTime=long,First=long,Last=long},RelativeTimeRange={StartPercentage=integer,EndPercentage=integer,First=integer,Last=integer},Negate=boolean},InterruptionFilter={Threshold=long,ParticipantRole=string,AbsoluteTimeRange={StartTime=long,EndTime=long,First=long,Last=long},RelativeTimeRange={StartPercentage=integer,EndPercentage=integer,First=integer,Last=integer},Negate=boolean},TranscriptFilter={TranscriptFilterType=string,AbsoluteTimeRange={StartTime=long,EndTime=long,First=long,Last=long},RelativeTimeRange={StartPercentage=integer,EndPercentage=integer,First=integer,Last=integer},ParticipantRole=string,Negate=boolean,Targets=[string,string]},SentimentFilter={Sentiments=[string,string],AbsoluteTimeRange={StartTime=long,EndTime=long,First=long,Last=long},RelativeTimeRange={StartPercentage=integer,EndPercentage=integer,First=integer,Last=integer},ParticipantRole=string,Negate=boolean} ...

JSON Syntax:

[
  {
    "NonTalkTimeFilter": {
      "Threshold": long,
      "AbsoluteTimeRange": {
        "StartTime": long,
        "EndTime": long,
        "First": long,
        "Last": long
      },
      "RelativeTimeRange": {
        "StartPercentage": integer,
        "EndPercentage": integer,
        "First": integer,
        "Last": integer
      },
      "Negate": true|false
    },
    "InterruptionFilter": {
      "Threshold": long,
      "ParticipantRole": "AGENT"|"CUSTOMER",
      "AbsoluteTimeRange": {
        "StartTime": long,
        "EndTime": long,
        "First": long,
        "Last": long
      },
      "RelativeTimeRange": {
        "StartPercentage": integer,
        "EndPercentage": integer,
        "First": integer,
        "Last": integer
      },
      "Negate": true|false
    },
    "TranscriptFilter": {
      "TranscriptFilterType": "EXACT",
      "AbsoluteTimeRange": {
        "StartTime": long,
        "EndTime": long,
        "First": long,
        "Last": long
      },
      "RelativeTimeRange": {
        "StartPercentage": integer,
        "EndPercentage": integer,
        "First": integer,
        "Last": integer
      },
      "ParticipantRole": "AGENT"|"CUSTOMER",
      "Negate": true|false,
      "Targets": ["string", ...]
    },
    "SentimentFilter": {
      "Sentiments": ["POSITIVE"|"NEGATIVE"|"NEUTRAL"|"MIXED", ...],
      "AbsoluteTimeRange": {
        "StartTime": long,
        "EndTime": long,
        "First": long,
        "Last": long
      },
      "RelativeTimeRange": {
        "StartPercentage": integer,
        "EndPercentage": integer,
        "First": integer,
        "Last": integer
      },
      "ParticipantRole": "AGENT"|"CUSTOMER",
      "Negate": true|false
    }
  }
  ...
]

--input-type (string)

Choose whether you want to update a streaming or a batch Call Analytics category. The input type you specify must match the input type specified when the category was created. For example, if you created a category with the POST_CALL input type, you must use POST_CALL as the input type when updating this category.

Possible values:

  • REAL_TIME
  • POST_CALL

--cli-input-json (string) Performs service operation based on the JSON string provided. The JSON string follows the format provided by --generate-cli-skeleton. If other arguments are provided on the command line, the CLI values will override the JSON-provided values. It is not possible to pass arbitrary binary values using a JSON-provided value as the string will be taken literally.

--generate-cli-skeleton (string) Prints a JSON skeleton to standard output without sending an API request. If provided with no value or the value input, prints a sample input JSON that can be used as an argument for --cli-input-json. If provided with the value output, it validates the command inputs and returns a sample output JSON for that command.

Global Options

--debug (boolean)

Turn on debug logging.

--endpoint-url (string)

Override command's default URL with the given URL.

--no-verify-ssl (boolean)

By default, the AWS CLI uses SSL when communicating with AWS services. For each SSL connection, the AWS CLI will verify SSL certificates. This option overrides the default behavior of verifying SSL certificates.

--no-paginate (boolean)

Disable automatic pagination.

--output (string)

The formatting style for command output.

  • json
  • text
  • table

--query (string)

A JMESPath query to use in filtering the response data.

--profile (string)

Use a specific profile from your credential file.

--region (string)

The region to use. Overrides config/env settings.

--version (string)

Display the version of this tool.

--color (string)

Turn on/off color output.

  • on
  • off
  • auto

--no-sign-request (boolean)

Do not sign requests. Credentials will not be loaded if this argument is provided.

--ca-bundle (string)

The CA certificate bundle to use when verifying SSL certificates. Overrides config/env settings.

--cli-read-timeout (int)

The maximum socket read time in seconds. If the value is set to 0, the socket read will be blocking and not timeout. The default value is 60 seconds.

--cli-connect-timeout (int)

The maximum socket connect time in seconds. If the value is set to 0, the socket connect will be blocking and not timeout. The default value is 60 seconds.

Output

CategoryProperties -> (structure)

Provides you with the properties of the Call Analytics category you specified in your UpdateCallAnalyticsCategory request.

CategoryName -> (string)

The name of the Call Analytics category. Category names are case sensitive and must be unique within an Amazon Web Services account.

Rules -> (list)

The rules used to define a Call Analytics category. Each category can have between 1 and 20 rules.

(tagged union structure)

A rule is a set of criteria that you can specify to flag an attribute in your Call Analytics output. Rules define a Call Analytics category.

Rules can include these parameters: , , , and .

To learn more about Call Analytics rules and categories, see Creating categories for batch transcriptions and Creating categories for streaming transcriptions .

To learn more about Call Analytics, see Analyzing call center audio with Call Analytics .

Note

This is a Tagged Union structure. Only one of the following top level keys can be set: NonTalkTimeFilter, InterruptionFilter, TranscriptFilter, SentimentFilter.

NonTalkTimeFilter -> (structure)

Flag the presence or absence of periods of silence in your Call Analytics transcription output. Refer to for more detail.

Threshold -> (long)

Specify the duration, in milliseconds, of the period of silence that you want to flag. For example, you can flag a silent period that lasts 30,000 milliseconds.

AbsoluteTimeRange -> (structure)

Makes it possible to specify a time range (in milliseconds) in your audio, during which you want to search for a period of silence. See for more detail.

StartTime -> (long)

The time, in milliseconds, when Amazon Transcribe starts searching for the specified criteria in your audio. If you include StartTime in your request, you must also include EndTime .

EndTime -> (long)

The time, in milliseconds, when Amazon Transcribe stops searching for the specified criteria in your audio. If you include EndTime in your request, you must also include StartTime .

First -> (long)

The time, in milliseconds, from the start of your media file until the specified value. Amazon Transcribe searches for your specified criteria in this time segment.

Last -> (long)

The time, in milliseconds, from the specified value until the end of your media file. Amazon Transcribe searches for your specified criteria in this time segment.

RelativeTimeRange -> (structure)

Makes it possible to specify a time range (in percentage) in your media file, during which you want to search for a period of silence. See for more detail.

StartPercentage -> (integer)

The time, in percentage, when Amazon Transcribe starts searching for the specified criteria in your media file. If you include StartPercentage in your request, you must also include EndPercentage .

EndPercentage -> (integer)

The time, in percentage, when Amazon Transcribe stops searching for the specified criteria in your media file. If you include EndPercentage in your request, you must also include StartPercentage .

First -> (integer)

The time, in percentage, from the start of your media file until the specified value. Amazon Transcribe searches for your specified criteria in this time segment.

Last -> (integer)

The time, in percentage, from the specified value until the end of your media file. Amazon Transcribe searches for your specified criteria in this time segment.

Negate -> (boolean)

Set to TRUE to flag periods of speech. Set to FALSE to flag periods of silence

InterruptionFilter -> (structure)

Flag the presence or absence of interruptions in your Call Analytics transcription output. Refer to for more detail.

Threshold -> (long)

Specify the duration of the interruptions in milliseconds. For example, you can flag speech that contains more than 10,000 milliseconds of interruptions.

ParticipantRole -> (string)

Specify the interrupter that you want to flag. Omitting this parameter is equivalent to specifying both participants.

AbsoluteTimeRange -> (structure)

Makes it possible to specify a time range (in milliseconds) in your audio, during which you want to search for an interruption. See for more detail.

StartTime -> (long)

The time, in milliseconds, when Amazon Transcribe starts searching for the specified criteria in your audio. If you include StartTime in your request, you must also include EndTime .

EndTime -> (long)

The time, in milliseconds, when Amazon Transcribe stops searching for the specified criteria in your audio. If you include EndTime in your request, you must also include StartTime .

First -> (long)

The time, in milliseconds, from the start of your media file until the specified value. Amazon Transcribe searches for your specified criteria in this time segment.

Last -> (long)

The time, in milliseconds, from the specified value until the end of your media file. Amazon Transcribe searches for your specified criteria in this time segment.

RelativeTimeRange -> (structure)

Makes it possible to specify a time range (in percentage) in your media file, during which you want to search for an interruption. See for more detail.

StartPercentage -> (integer)

The time, in percentage, when Amazon Transcribe starts searching for the specified criteria in your media file. If you include StartPercentage in your request, you must also include EndPercentage .

EndPercentage -> (integer)

The time, in percentage, when Amazon Transcribe stops searching for the specified criteria in your media file. If you include EndPercentage in your request, you must also include StartPercentage .

First -> (integer)

The time, in percentage, from the start of your media file until the specified value. Amazon Transcribe searches for your specified criteria in this time segment.

Last -> (integer)

The time, in percentage, from the specified value until the end of your media file. Amazon Transcribe searches for your specified criteria in this time segment.

Negate -> (boolean)

Set to TRUE to flag speech that does not contain interruptions. Set to FALSE to flag speech that contains interruptions.

TranscriptFilter -> (structure)

Flag the presence or absence of specific words or phrases in your Call Analytics transcription output. Refer to for more detail.

TranscriptFilterType -> (string)

Flag the presence or absence of an exact match to the phrases that you specify. For example, if you specify the phrase "speak to a manager" as your Targets value, only that exact phrase is flagged.

Note that semantic matching is not supported. For example, if your customer says "speak to the manager", instead of "speak to a manager", your content is not flagged.

AbsoluteTimeRange -> (structure)

Makes it possible to specify a time range (in milliseconds) in your audio, during which you want to search for the specified key words or phrases. See for more detail.

StartTime -> (long)

The time, in milliseconds, when Amazon Transcribe starts searching for the specified criteria in your audio. If you include StartTime in your request, you must also include EndTime .

EndTime -> (long)

The time, in milliseconds, when Amazon Transcribe stops searching for the specified criteria in your audio. If you include EndTime in your request, you must also include StartTime .

First -> (long)

The time, in milliseconds, from the start of your media file until the specified value. Amazon Transcribe searches for your specified criteria in this time segment.

Last -> (long)

The time, in milliseconds, from the specified value until the end of your media file. Amazon Transcribe searches for your specified criteria in this time segment.

RelativeTimeRange -> (structure)

Makes it possible to specify a time range (in percentage) in your media file, during which you want to search for the specified key words or phrases. See for more detail.

StartPercentage -> (integer)

The time, in percentage, when Amazon Transcribe starts searching for the specified criteria in your media file. If you include StartPercentage in your request, you must also include EndPercentage .

EndPercentage -> (integer)

The time, in percentage, when Amazon Transcribe stops searching for the specified criteria in your media file. If you include EndPercentage in your request, you must also include StartPercentage .

First -> (integer)

The time, in percentage, from the start of your media file until the specified value. Amazon Transcribe searches for your specified criteria in this time segment.

Last -> (integer)

The time, in percentage, from the specified value until the end of your media file. Amazon Transcribe searches for your specified criteria in this time segment.

ParticipantRole -> (string)

Specify the participant that you want to flag. Omitting this parameter is equivalent to specifying both participants.

Negate -> (boolean)

Set to TRUE to flag the absence of the phrase that you specified in your request. Set to FALSE to flag the presence of the phrase that you specified in your request.

Targets -> (list)

Specify the phrases that you want to flag.

(string)

SentimentFilter -> (structure)

Flag the presence or absence of specific sentiments in your Call Analytics transcription output. Refer to for more detail.

Sentiments -> (list)

Specify the sentiments that you want to flag.

(string)

AbsoluteTimeRange -> (structure)

Makes it possible to specify a time range (in milliseconds) in your audio, during which you want to search for the specified sentiments. See for more detail.

StartTime -> (long)

The time, in milliseconds, when Amazon Transcribe starts searching for the specified criteria in your audio. If you include StartTime in your request, you must also include EndTime .

EndTime -> (long)

The time, in milliseconds, when Amazon Transcribe stops searching for the specified criteria in your audio. If you include EndTime in your request, you must also include StartTime .

First -> (long)

The time, in milliseconds, from the start of your media file until the specified value. Amazon Transcribe searches for your specified criteria in this time segment.

Last -> (long)

The time, in milliseconds, from the specified value until the end of your media file. Amazon Transcribe searches for your specified criteria in this time segment.

RelativeTimeRange -> (structure)

Makes it possible to specify a time range (in percentage) in your media file, during which you want to search for the specified sentiments. See for more detail.

StartPercentage -> (integer)

The time, in percentage, when Amazon Transcribe starts searching for the specified criteria in your media file. If you include StartPercentage in your request, you must also include EndPercentage .

EndPercentage -> (integer)

The time, in percentage, when Amazon Transcribe stops searching for the specified criteria in your media file. If you include EndPercentage in your request, you must also include StartPercentage .

First -> (integer)

The time, in percentage, from the start of your media file until the specified value. Amazon Transcribe searches for your specified criteria in this time segment.

Last -> (integer)

The time, in percentage, from the specified value until the end of your media file. Amazon Transcribe searches for your specified criteria in this time segment.

ParticipantRole -> (string)

Specify the participant that you want to flag. Omitting this parameter is equivalent to specifying both participants.

Negate -> (boolean)

Set to TRUE to flag the sentiments that you didn't include in your request. Set to FALSE to flag the sentiments that you specified in your request.

CreateTime -> (timestamp)

The date and time the specified Call Analytics category was created.

Timestamps are in the format YYYY-MM-DD'T'HH:MM:SS.SSSSSS-UTC . For example, 2022-05-04T12:32:58.761000-07:00 represents 12:32 PM UTC-7 on May 4, 2022.

LastUpdateTime -> (timestamp)

The date and time the specified Call Analytics category was last updated.

Timestamps are in the format YYYY-MM-DD'T'HH:MM:SS.SSSSSS-UTC . For example, 2022-05-05T12:45:32.691000-07:00 represents 12:45 PM UTC-7 on May 5, 2022.

InputType -> (string)

The input type associated with the specified category. POST_CALL refers to a category that is applied to batch transcriptions; REAL_TIME refers to a category that is applied to streaming transcriptions.