AgentsCriteria
Can be used to define a list of preferred agents to target the contact within the queue. Note that agents must have the queue in their routing profile in order to be offered the contact.
Contents
- AgentIds
-
An object to specify a list of agents, by Agent ID.
Type: Array of strings
Length Constraints: Maximum length of 256.
Required: No
See Also
For more information about using this API in one of the language-specific AWS SDKs, see the following:
