Create your application for Amazon Connect Agent Workspace

An application is a website that can be loaded from an HTTPS URL into an iframe in the agent workspace in Amazon Connect Agent Workspace. It can be built using any frontend framework and hosted anywhere as long as it can be loaded by the user’s browser and supports being embedded. In addition to being accessible by the user, the application must integrate the application SDK to establish secure communication between the application and the workspace allowing the application to receive events and data from the workspace.

Topics

• Install the Amazon Connect SDK
• Initialize the SDK in your application
• Events and Requests
• Application authentication
• Integrate with agent data
• Integrate with contact data
• Integrate with user data
• Integrate with voice data
• Lifecycle events
• Theme