Connecting New Relic

New Relic setup

Onboarding your New Relic observability system involves three stages: Connect, Enable, and Configure webhooks.

Step 1: Connect

Establish connection to your New Relic remote MCP endpoint with account access credentials

1. Open the hamburger menu and select Settings

2. Scroll to the Available - Telemetry section. Press Register next to New Relic

3. Follow the instructions to obtain your new relic API Key

4. Enter your New Relic MCP server API Key details:

   • Account ID: - Enter your New Relic account ID obtained above

   • API Key: Enter the API Key obtained above

   • Select US or EU region based on where your new relic account is.

5. Click Add

Step 2: Enable

Activate New Relic in a specific Agent space and configure appropriate scoping

1. From the agent spaces page, select an agent space and press view details (if you have not yet created an agent space see [REF])

2. Select the Capabilities tab

3. Scroll down to the Telemetry section

4. Press Add

5. Press radio button Available Sources

6. Select Radio button New Relic

7. Next

8. Review and press Save

9. Copy the Webhook URL and Webhook Secret

Step 3: Configure webhooks

Using the Webhook URL and Webhook Secret you can configure New Relic to send events to trigger an investigation, for example from an alarm. To ensure that events sent can be used by the DevOps Agent, make sure that the data transmitted to the web hook matches the data schema specified below. Events that do not match this schema may be ignored by DevOps Agent. Set the method and the headers

    method: "POST",
    headers: {
      "Content-Type": "application/json",
      "Authorization": "Bearer <Token>",
    },

Send the body as a JSON string.

{
    eventType: 'incident';
    incidentId: string;
    action: 'created' | 'updated' | 'closed' | 'resolved';
    priority: "CRITICAL" | "HIGH" | "MEDIUM" | "LOW" | "MINIMAL";
    title: string;
    description?: string;
    timestamp?: string;
    service?: string;
    // The original event generated by service is attached here.
    data?: object;
}

Send webhooks with new relic (note select no authorization and instead use the custom header option). Learn more: https://docs.newrelic.com/docs/agentic-ai/mcp/overview/