SCOPS01-BP01 Identify and track all stakeholders interacting with the supply chain application

Create a comprehensive inventory of all stakeholders who interact with the supply chain application. This includes internal users (like employees and departments), external partners (like suppliers and customers), and any third-party services integrated with the application. Document how each stakeholder group uses the application.

This involves understanding their workflows, frequency of access, critical functions they perform, and dependencies on the application. Assess the impact of potential outages on each stakeholder group. This can be done through impact analysis workshops, surveys, or historical data analysis.

Establish communication channels to regularly engage with stakeholders. This makes sure that their needs and pain points are continuously captured and addressed.

Implement monitoring solutions to track stakeholder interactions with the application in real-time. This can involve usage analytics, logging, and feedback mechanisms.

Desired outcome: Up-to-date map of all stakeholders interacting with the supply chain application including detailed information about each stakeholder's role, responsibilities, access levels, and usage patterns.

Benefits of establishing this best practice:

• Enhances the organization's ability to respond swiftly and effectively to outages or disruptions, minimizing downtime and reducing the potential for supply chain bottlenecks.

• Fosters better communication and collaboration among stakeholders, leading to improved overall satisfaction and engagement.

• Provides valuable data for analyzing usage patterns and identifying areas for optimization, contributing to continuous improvement in supply chain operations.

• Supports the development of comprehensive business continuity plans, making sure that the organization is well-prepared to handle unforeseen events and maintain operational excellence in the cloud.

Level of risk exposed if this best practice is not established: Medium

Implementation guidance

Gather detailed insights on which persona is accessing the supply chain application. This could include documenting user access patterns such as typical operating hours, role-based rights and privileges within the application, and network access methods including internet, VPN, or private connectivity. Establishing comprehensive stakeholder mapping enables organizations to understand dependencies and optimize system performance based on actual usage patterns.

Implementation steps

1. Conduct interviews and surveys with end-users to identify all personas.

2. Document user access patterns, roles, and network access methods.

3. Create a stakeholder map that outlines the relationships and dependencies.