AWS::Connect::RoutingProfile RoutingProfileQueueConfig

Contains information about the queue and channel for which priority and delay can be set.

Syntax

To declare this entity in your CloudFormation template, use the following syntax:

JSON

{
  "Delay" : Integer,
  "Priority" : Integer,
  "QueueReference" : RoutingProfileQueueReference
}

YAML

  Delay: Integer
  Priority: Integer
  QueueReference: 
    RoutingProfileQueueReference

Properties

Delay

The delay, in seconds, a contact should be in the queue before they are routed to an available agent. For more information, see Queues: priority and delay in the Amazon Connect Administrator Guide.

Required: Yes

Type: Integer

Minimum: 0

Maximum: 9999

Update requires: No interruption

Priority

The order in which contacts are to be handled for the queue. For more information, see Queues: priority and delay.

Required: Yes

Type: Integer

Minimum: 1

Maximum: 99

Update requires: No interruption

QueueReference

Contains information about a queue resource.

Required: Yes

Type: RoutingProfileQueueReference

Update requires: No interruption