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Amazon Route 53
Developer Guide (API Version 2013-04-01)

Updating Contact Information and Ownership for a Domain

For the administrative and technical contacts for a domain, you can change all contact information without having to authorize the changes. For more information, see Updating Contact Information for a Domain.

For the registrant contact, you can change most values without having to authorize the changes. However, for some TLDs, changing the owner of a domain or changing the email address of the registrant contact requires authorization. For more information, see the applicable topic.

Who Is the Owner of a Domain?

When the contact type is Person and you change the First Name or Last Name fields for the registrant contact, you change the owner of the domain.

When the contact type is any value except Person and you change Organization, you change the owner of the domain.

Note the following about changing the owner of a domain:

  • For some TLDs, when you change the owner of a domain, we send an authorization email to the email address for the registrant contact. The registrant contact must follow the instructions in the email to authorize the change.

  • For some TLDs, you need to fill out a Change of Domain Ownership Form and provide proof of identity so that an Amazon Route 53 support engineer can update the values for you. If the TLD for your domain requires a Change of Domain Ownership form, the console displays a message that links to a form for opening a support case. For more information, see Changing the Owner of a Domain When the Registry Requires a Change of Domain Ownership Form.

Updating Contact Information for a Domain

To update contact information for a domain, perform the following procedure.

To update contact information for a domain

  1. Sign in to the AWS Management Console and open the Amazon Route 53 console at https://console.aws.amazon.com/route53/.

  2. In the navigation pane, choose Registered Domains.

  3. Choose the name of the domain that you want to update contact information for.

  4. Choose Edit Contacts.

  5. Update the applicable values. For more information, see Values that You Specify When You Register a Domain.

    Depending on the TLD for your domain and the values that you're changing, the console might display the following message:

    "To change the registrant name or organization, open a case."

    If you see that message, skip the rest of this procedure and see Changing the Owner of a Domain When the Registry Requires a Change of Domain Ownership Form for more information.

  6. Choose Save.

  7. If you changed the following values, we send you an email that asks for your authorization:

    Domain owner

    If you change the owner of the domain, as described in Who Is the Owner of a Domain?, we send email to the registrant contact for the domain.

    Email address for the registrant contact (only for some TLDs)

    For some TLDs, if you change the email address for the registrant contact, we send an email to the old and the new email address for the registrant contact. Someone at both email addresses must follow the instructions in the email to authorize the change.

    Important

    If you get an authorization email at your new email address and you don't have access to the old email address, open a support case. For more information, see Updating the Email Address for a Domain When You Can't Access Email at the Old Address.

    If we don't receive authorization for the change within 3 to 15 days, depending on the top-level domain, we must cancel the request as required by ICANN.

    The email comes from one of the following email addresses.

    TLDs Email address that authorization email comes from

    .com.au and .net.au

    netregistry-live-1api@registrymail.net

    .fr

    nic@nic.fr

    All others

    One of the following email addresses:

    • noreply@registrar.amazon.com

    • noreply@domainnameverification.net

Changing the Owner of a Domain When the Registry Requires a Change of Domain Ownership Form

If the Amazon Route 53 console displays the following message when you try to change contact information, the registry for your TLD requires that you fill out a Change of Domain Ownership form:

"To change the registrant name or organization, open a case."

Perform the following procedure to request the ownership change. When your ownership has been verified, an AWS customer support engineer will change contact information for you.

To change the owner of a domain when the registry requires a Change of Domain Ownership form

  1. Download the Change of Domain Ownership Form.

  2. Fill out the form.

  3. If a legal entity is listed as the registrant name or organization, gather the following information:

    • Proof that the organization that the domain is registered to exists.

    • Proof that you're authorized to act on the organization's behalf. This document must be a certified legal document that contains both the name of the organization and your name as a signing officer (for example, CEO, President, or Executive Director).

  4. Scan the Change of Domain Ownership form and the required proof, if applicable. Save the scanned documents in a common format, such as a .pdf file or a .png file.

  5. Using the AWS account that the domain is currently registered to, sign in to the AWS Support Center.

    Important

    You must sign in by using the root account that the domain is currently registered to. If you sign in by using an IAM user or any other account, we can't update the domain owner. This requirement prevents unauthorized users from changing the owner of a domain.

  6. Specify the following values:

    Regarding

    Accept the default value of Account and Billing Support.

    Service

    Accept the default value of Billing.

    Category

    Accept the default value of Domain name registration issue.

    Subject

    Specify Change the owner of a domain

    Description

    Provide the following information:

    • Domain that you want to change the owner for

    • Account ID of the AWS account that the domain is registered to

    Add attachment

    Upload the documents that you scanned in step 4.

    Contact method

    Specify a contact method and enter the applicable values.

  7. Choose Submit.

    A customer support engineer reviews the information that you provided and updates the settings. The engineer will either contact you when the update is finished or contact you for more information.

Updating the Email Address for a Domain When You Can't Access Email at the Old Address

When you change the email address for the registrant contact for a domain, the registries for some TLDs require us to get authorization from the registrant contact at the old email address and at the new email address. If you receive an authorization email at the new email address, your TLD requires us to get authorization from both email addresses. If you no longer have access to the old email address, perform the following procedure.

  1. Download the Change of Registrant Email Form.

  2. Fill out the form.

  3. If a legal entity is listed as the registrant name or organization, gather the following information:

    • Proof that the organization that the domain is registered to exists.

    • Proof that you're authorized to act on the organization's behalf. This document must be a certified legal document that contains both the name of the organization and your name as a signing officer (for example, CEO, President, or Executive Director).

  4. Scan the Change of Registrant Email form and the required proof, if applicable. Save the scanned documents in a common format, such as a .pdf file or a .png file.

  5. Using the AWS account that the domain is currently registered to, sign in to the AWS Support Center.

    Important

    You must sign in by using the root account that the domain is currently registered to. If you sign in by using an IAM user or any other account, we can't update the email address. This requirement prevents unauthorized users from changing the contact information for a domain.

  6. Specify the following values:

    Regarding

    Accept the default value of Account and Billing Support.

    Service

    Accept the default value of Billing.

    Category

    Accept the default value of Domain name registration issue.

    Subject

    Specify Change the email address for a domain

    Description

    Provide the following information:

    • Domain that you want to change the email address for

    • Account ID of the AWS account that the domain is registered to

    Add attachment

    Upload the documents that you scanned in step 4.

    Contact method

    Specify a contact method and enter the applicable values.

  7. Choose Submit.

    A customer support engineer reviews the information that you provided and updates the settings. The engineer will either contact you when the update is finished or contact you for more information.