Menu
Amazon Chime
Administration Guide

Convert a Team Account to an Enterprise Account

Use the following steps to convert a team account to an enterprise account.

To convert a team account to an enterprise account

  1. Open the Amazon Chime console at https://console.chime.aws.amazon.com/.

  2. On the Accounts page, select the name of the team account.

  3. In the navigation pane, choose Settings, Claimed domains.

  4. On the Claimed domains page, choose Claim a new domain.

  5. For Domain, type the domain that your organization uses for email addresses. Choose Verify this domain.

    
                        The Verify a new domain dialog box in the Amazon Chime console
  6. Follow the directions on the screen to add a TXT record to the DNS server for your domain. In general, the process involves signing in to your domain's account, finding the DNS records for your domain, and adding a TXT record with the name and value provided by Amazon Chime. For more information about updating the DNS records for your domain, see the documentation for your DNS provider or domain name registrar.

    Amazon Chime checks for the existence of this record to verify that you own the domain. After the domain is verified, its status changes from Pending verification to Verified.

    Note

    Propagation of the DNS change and verification by Amazon Chime can take up to 24 hours.

  7. If your organization uses additional domains or subdomains for email addresses, repeat this procedure for each domain.