MetricFilterV2
Contains information about the filter used when retrieving metrics.
MetricFiltersV2
can be used on the following metrics:
AVG_AGENT_CONNECTING_TIME
, CONTACTS_CREATED
,
CONTACTS_HANDLED
, SUM_CONTACTS_DISCONNECTED
.
Contents
- MetricFilterKey
-
The key to use for filtering data.
Valid metric filter keys:
INITIATION_METHOD
,DISCONNECT_REASON
. These are the same values as theInitiationMethod
andDisconnectReason
in the contact record. For more information, see ContactTraceRecord in the Amazon Connect Administrator Guide.Type: String
Required: No
- MetricFilterValues
-
The values to use for filtering data.
Valid metric filter values for
INITIATION_METHOD
:INBOUND
|OUTBOUND
|TRANSFER
|QUEUE_TRANSFER
|CALLBACK
|API
|WEBRTC_API
|MONITOR
|DISCONNECT
|EXTERNAL_OUTBOUND
Valid metric filter values for
DISCONNECT_REASON
:CUSTOMER_DISCONNECT
|AGENT_DISCONNECT
|THIRD_PARTY_DISCONNECT
|TELECOM_PROBLEM
|BARGED
|CONTACT_FLOW_DISCONNECT
|OTHER
|EXPIRED
|API
Type: Array of strings
Array Members: Minimum number of 1 item. Maximum number of 10 items.
Required: No
- Negate
-
The flag to use to filter on requested metric filter values or to not filter on requested metric filter values. By default the negate is
false
, which indicates to filter on the requested metric filter.Type: Boolean
Required: No
See Also
For more information about using this API in one of the language-specific AWS SDKs, see the following: