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Amazon Simple Email Service
Developer Guide (API Version 2010-12-01)

Opening an SES Sending Limits Increase Case

To apply for higher sending limits for Amazon SES, you need to open a case in Support Center by using the following instructions.

To request higher sending limits

  1. Log into the AWS Management Console.

  2. Go to https://aws.amazon.com/ses/extendedaccessrequest/. Alternatively, you can go to AWS Support Center, choose Create Case, choose Service Limit Increase, and then select SES Sending Limits as the limit type.

  3. In the form, provide the following information:

    • Region: Select the AWS region for which you are requesting a sending limit increase. Note that your Amazon SES sandbox status and sending limits are separate for each AWS region. For more information, see Regions and Amazon SES.

    • Limit: Select Desired Daily Sending Quota or Desired Maximum Send Rate. Sending limits are described in Managing Your Amazon SES Sending Limits.

      Note

      The rate at which Amazon SES accepts your messages might be less than the maximum send rate.

    • New limit value: Enter the amount you are requesting. Be sure to only request the amount you think you'll need. Keep in mind that you are not guaranteed to receive the amount you request, and the higher the limit you request, the more justification you will need to be considered for that amount.

    • Mail type – Select Transactional, System Notifications, Subscription, Marketing, or Other.

    • Website URL – Provide a link to your website. Although it isn't required, we highly recommend that you provide one if you have it, because it helps us evaluate your request.

    • My email-sending complies with the AWS Service Terms and AWS Acceptable Use Policy (AUP) – Select Yes or No.

    • I only send to recipients who have specifically requested my mail – Select Yes or No. For tips on how to send high-quality mail and keep your recipient list clean, see Obtaining and Maintaining Your Recipient List and the Amazon Simple Email Service Email Sending Best Practices whitepaper.

    • I have a process to handle bounces and complaints. – Select Yes or No. For information on how to monitor and handle bounces and complaints, see Processing Bounces and Complaints.

    • Use Case Description – Explain your situation in as much detail as possible. For example, describe the type of emails you are sending and how email-sending fits into your business. The more information you can provide that indicates that you are sending high-quality emails to recipients who want and expect it, the more likely we are to approve your request. The higher the limit value you are requesting, the more detail you should provide.

    We will respond to the case after reviewing your request. Please allow one business day for processing.