AWS::Connect::RoutingProfile CrossChannelBehavior

Defines the cross-channel routing behavior that allows an agent working on a contact in one channel to be offered a contact from a different channel.

Syntax

To declare this entity in your AWS CloudFormation template, use the following syntax:

JSON

{
  "BehaviorType" : String
}

YAML

  BehaviorType: String

Properties

BehaviorType

Specifies the other channels that can be routed to an agent handling their current channel.

Required: Yes

Type: String

Allowed values: ROUTE_CURRENT_CHANNEL_ONLY | ROUTE_ANY_CHANNEL

Update requires: No interruption