What is AWS Incident Detection and Response?

AWS Incident Detection and Response is an add-on to AWS Enterprise Support that offers you proactive monitoring and incident management for your selected workloads. AWS Incident Detection and Response is designed to improve your operations, increase workload resiliency, and accelerate your recovery from critical incidents. With AWS Incident Detection and Response, AWS incident managers monitor your workloads and engage you on a call bridge within minutes of a critical alarm to guide you through recovery. AWS Incident Detection and Response offers the following benefits:

• Improved visibility: AWS works with you to define critical metrics and alarms to provide improved visibility into the application and infrastructure layers of your workloads.

• Early issue detection: AWS Incident Managers monitor your onboarded workloads 24x7 to detect critical incidents.

• Faster resolution: Recover faster from disruptions through rapid engagement with AWS experts using jointly defined response plans and runbooks.

• Reduced potential for failure: Proactively mitigate issues by improving the architecture and operations of your workloads with best practice guidance from AWS.