Troubleshooting your Amazon Q BusinessAEM (Server) connector
The following table provides information about error codes you may see for the Adobe Experience Manager (AEM) connector and suggested troubleshooting actions.
| Error code | Error message | Suggested resolution |
|---|---|---|
| AEM-5001 | Error while getting Administrators group. Below are the possible reasons for this error: Provided AEM host URL might be wrong. Provided username and password are invalid or user is non-admin user. | Check whether provided username and password are correct or not. Also ensure that the provided user is either admin or belongs to administrators’ group. |
| AEM-5002 | Error while generating OAuth2 access token. | Provide valid OAuth2 credentials. |
| AEM-5103 | Null/empty AEM host URL. | AEM host URL should not be null or empty. |
| AEM-5104 | Error while parsing https response. Below are the possible reasons
for this error. 1. Provided AEM host URL might be wrong, please cross-check the AEM host URL. 2. AEM server is down or not reachable. |
Provide a valid host URL, or try again later. |
| AEM-5105 | Provided authType is incorrect. | Auth type should be Basic or OAuth2. |
| AEM-5106 | Null/empty AEM username. | Username should not be null or empty value. |
| AEM-5107 | Null/empty AEM password. | Password should not be null or empty value. |
| AEM-5108 | Null/empty client id. | Client Id should not be null or empty value. |
| AEM-5109 | Null/empty client secret. | Client Secret should not be null or empty value. |
| AEM-5110 | Null/empty private key. | Private key should not be null or empty value. |
| AEM-5111 | Null/empty Page Index field name. | Page index field should not be null or empty value |
| AEM-5112 | Null/empty Page data source field name. | Page data source field should not be null or empty value. |
| AEM-5113 | Null/empty asset Index field name. | Asset index field should not be null or empty value. |
| AEM-5114 | Null/empty asset data source field name. | Asset data source field should not be null or empty value. |
| AEM-5115 | Null/empty crawl type. | crawl Type value should be FULL_CRAWL/CHANG_LOG type. |
| AEM-5116 | Invalid AEM host URL format. | Check whether provided AEM URL is in correct format or not e.g. http<s>://<aem-host>:<port> |
| AEM-5117 | Page root paths are incorrect. | Page root paths must be a list of strings. |
| AEM-5118 | Asset root paths are incorrect. | Asset root paths must be a list of strings. |
| AEM-5119 | Page path inclusion or exclusion patterns are incorrect. | Page name inclusion patterns/Exclusion must be a list of strings. |
| AEM-5120 | Asset path inclusion or exclusion patterns are incorrect. | Asset name inclusion patterns/Exclusion must be a list of strings. |
| AEM-5121 | Provided deploymentype is incorrect. | Deployment type should be either CLOUD or ON_PREMISE. |
| AEM-5122 | Provided orgId is incorrect. | OrgId should not be null or empty value. |
| AEM-5123 | Provided technicalAccount Id is incorrect. | Technical Account Id should not be null or empty value. |
| AEM-5124 | Provided imsHost is incorrect. | IMS Host should not be null or empty value. |
| AEM-5125 | Null/Empty deployment type. | Deployment type should be either CLOUD or ON_PREMISE. |
| AEM-5126 | Invalid Timezone Id. | Provide a valid timezone id. |
| AEM-5127 | Null/empty asset Index field type. | Asset index field should not be null or empty value. |
| AEM-5128 | Null/empty page Index field type. | Page index field should not be null or empty value. |
| AEM-5129 | DataSourceFieldName doesn't match with IndexFieldType. | Provide a valid asset indexFieldType for the provided asset dataSourceFieldName. Or, provide a valid page indexFieldType for the provided page dataSourceFieldName. |
| AEM-5130 | Protocol used by provided AEM URL is not supported by AEM connector. | Only https protocol is supported by AEM connector. Provide an AEM URL based on https protocol. |
| AEM-5131 | AEM password is too large. | Password should not be greater than 40 characters. |
| AEM-5132 | AEM client ID is too large. | Client ID should not be greater than 40 characters. |
| AEM-5133 | AEM client secret is too large. | Client secret should not be greater than 40 characters. |
| AEM-5134 | AEM private key is too large. | Private key should not be greater than 2048 characters. |
| AEM-5135 | AEM client ID contains invalid characters. | Client ID should not contain unprintable characters. |
| AEM-5136 | AEM client secret contains invalid characters. | Client secret should not contain unprintable characters. |
| AEM-5137 | AEM private key contains invalid characters. | Private key should not contain unprintable characters. |
| AEM-5138 | AEM IMS host is too large. | IMS host should not be greater than 100 characters. |
| AEM-5139 | AEM technical account ID is too large. | Technical account id should not be greater than 100 characters. |
| AEM-5140 | AEM org ID is too large. | Org id should not be greater than 100 characters. |
| AEM-5141 | Page name inclusion or exclusion patterns are incorrect. | Page name inclusion patterns/Exclusion must be a list of strings. |
| AEM-5142 | Asset name inclusion or exclusion patterns are incorrect. | Asset name inclusion patterns/Exclusion must be a list of strings. |
| AEM-5143 | Asset type inclusion or exclusion patterns are incorrect. | Asset type inclusion patterns/Exclusion must be a list of strings. |
| AEM-5144 | Invalid page root path. Please provide valid page root path. | Page path should start with /content. |
| AEM-5145 | Invalid asset root path. Please provide valid asset root path. | Asset path should start with /content/dam. |
| AEM-5146 | AEM page root paths list size is too large. | Page root paths list size should not be greater than 1000. |
| AEM-5147 | AEM asset root paths list size is too large. | Asset root paths list size should not be greater than 1000. |
| AEM-5148 | Asset root paths list size should not be greater than 1000. | Asset path exclusion patterns list size should not be greater than 1000. |
| AEM-5149 | AEM asset path inclusion pattern list size is too large. | Asset path inclusion patterns list size should not be greater than 1000. |
| AEM-5150 | AEM asset name inclusion pattern list size is too large. | Asset name inclusion patterns list size should not be greater than 1000. |
| AEM-5151 | AEM asset name exclusion pattern list size is too large. | Asset name exclusion patterns list size should not be greater than 1000. |
| AEM-5152 | AEM asset type exclusion pattern list size is too large. | Asset type exclusion patterns list size should not be greater than 1000. |
| AEM-5153 | AEM asset type inclusion pattern list size is too large. | Asset type inclusion patterns list size should not be greater than 1000. |
| AEM-5154 | AEM page name inclusion pattern list size is too large. | Page name inclusion patterns list size should not be greater than 1000. |
| AEM-5155 | AEM page name Exclusion pattern list size is too large. | Page name exclusion patterns list size should not be greater than 1000. |
| AEM-5156 | AEM page path Exclusion pattern list size is too large. | Page path exclusion patterns list size should not be greater than 1000. |
| AEM-5157 | AEM page path inclusion pattern list size is too large. | Page path inclusion patterns list size should not be greater than 1000. |
| AEM-5158 | AEM page components list size is too large. | Page components list size should not be greater than 1000. |
| AEM-5159 | AEM content fragment variations list size is too large. | Content fragment variations list size should not be greater than 1000. |
| AEM-5160 | AEM host URL characters length is too large. | AEM host URL characters length should not be greater than 2048 characters. |
| AEM-5161 | Some of the page root paths exceed the character limit. | Page root path characters length should not be greater than 1000. |
| AEM-5162 | Some of the asset root paths exceed the character limit. | Asset root Path characters length should not be greater than 1000 . |
| AEM-5163 | Some of the asset path exclusion objects exceed the character limit. | Asset path exclusion characters length should not be greater than 1000. |
| AEM-5164 | Some of the asset path inclusion objects exceed the character limit. | Asset path inclusion characters length should not be greater than 1000. |
| AEM-5165 | Some of the asset name inclusion objects exceed the character limit. | Asset name inclusion characters length should not be greater than 1000. |
| AEM-5166 | Some of the asset name exclusion objects exceed the character limit. | Asset name exclusion characters length should not be greater than 1000. |
| AEM-5167 | Some of the asset type exclusion objects exceed the character limit. | Asset type exclusion characters length should not be greater than 1000. |
| AEM-5168 | Some of the asset type inclusion objects exceed the character limit. | Asset type inclusion characters length should not be greater than 1000. |
| AEM-5169 | Some of the page name inclusion objects exceed the character limit. | Page name inclusion characters length should not be greater than 1000. |
| AEM-5170 | Some of the page name exclusion objects exceed the character limit. | Page name exclusion characters length should not be greater than 1000. |
| AEM-5171 | Some of the page path exclusion objects exceed the character limit. | Page path exclusion characters length should not be greater than 1000. |
| AEM-5172 | Some of the page path inclusion objects exceed the character limit. | Page path inclusion characters length should not be greater than 1000. |
| AEM-5300 | Error in serializing change log token. | Retry sync. |
| AEM-5301 | Error in de-serializing change log token. | Retry sync. |
| AEM-5401 | Error occurred while getting AEM groups. | Retry sync. |
| AEM-5501 | Could not connect to host. | |
| AEM-5502 | AEM URL SSRF check failed. | Make sure AEM host URL is not a multicast/local/link-local/loopback address. |
| AEM-5503 | AEM host not found. | Check whether AEM host is up and reachable. |
| AEM-5504 | Error occurred while executing HTTP request against given AEM URL. | Check whether AEM host is up and reachable. |
| AEM-5505 | AEM malformed URL error. | Provide valid AEM url. |
| AEM-5506 | AEM VPC Configuration check failed. | Site local address is restricted. |
| AEM-5507 | Error in creating document attribute. | Only String, String List, Date and Long formats are supported for field mappings. |
| AEM-5200 | Error occurred while getting pages from AEM for Full Crawl. | Check whether AEM server is up and responding to API requests. |
| AEM-5506 | AEM VPC Configuration check failed. | Site local address is restricted. |
| AEM-5201 | Error occurred while getting assets from AEM for Full Crawl. | Check whether AEM server is up and responding to API requests. |
| AEM-5303 | Error occurred while getting pages from AEM for Change Log. | Check whether AEM server is up and responding to API requests. |
| AEM-5304 | Error occurred while getting assets from AEM for Change Log. | Check whether AEM server is up and responding to API requests. |
