Troubleshooting your Amazon Q BusinessMicrosoft Exchange connector
The following table provides information about error codes you may see for the Microsoft Exchange connector and suggested troubleshooting actions.
| Error code | Error message | Suggested resolution |
|---|---|---|
| MSE-5101 | Exception occurred while validating the configurations. | Error occurred while validating the configurations. Verify the configurations and try again. |
| MSE-5102 | Invalid clientId pattern. | Error occurred while validating the configurations. Verify the configurations and try again. |
| MSE-5103 | ClientSecret Over maximum length. | Error occurred while validating the configurations. Verify the configurations and try again. |
| MSE-5104 | Enter valid credentials. Client ID should not be null or empty. | Error occurred while validating the configurations. Client ID should not be null. |
| MSE-5105 | Enter valid credentials. Client Secret should not be null or empty. | Error occurred while validating the configurations. Client Secret should not be null. |
| MSE-5106 | Enter valid credentials. Tenant ID should not be null or empty | Error occurred while validating the configurations. Tenant ID should not be null. |
| MSE-5107 | The provided client ID is invalid.Please verify the client ID and try again. | Provide client id is invalid while doing authentication. Connection will be unsuccessful. Provide valid client id. |
| MSE-5108 | The provided client secret is invalid. Verify the client secret and try again. | Provide client secret is invalid while doing authentication. Connection will be unsuccessful. Provide valid client secret. |
| MSE-5109 | The provided tenant ID is invalid. Please verify the tenant ID and try again. | Provide tenant ID is invalid while doing authentication. Connection will be unsuccessful. Provide valid tenant ID. |
| MSE-5200 | Got exception from customer while accessing the list of users. | Error occurred while fetching the list of users from Microsoft Graph API. Check logs for more details. |
| MSE-5201 | Got exception from customer while accessing mails. | Error occurred while fetching mails from Microsoft Graph API. Check logs for more details. |
| MSE-5202 | Got exception from customer while accessing calendar events. | Error occurred while fetching calendar events from Microsoft Graph API. Check logs for more details. |
| MSE-5203 | Got exception from customer while accessing OneNotes. | Error occurred while fetching one notes from Microsoft Graph API. Check logs for more details. |
| MSE-5204 | Got exception from customer while accessing attachments. | Error occurred while fetching attachments from Microsoft Graph API. Check logs for more details. |
| MSE-5205 | Got exception from customer while accessing contacts. | Error occurred while fetching contacts from Microsoft Graph API. Check logs for more details. |
| MSE-5206 | Error occurred while retrying API requests. | Error occurred while retrying API requests to fetch data from Microsoft Graph API. |
| MSE-5301 | Got exception from customer while running changelog mode. | Error occurred while handling changelog token. Refer logs or contact connector team for more information. |
