Troubleshooting your Amazon Q Business Gmail connector - Amazon Q Business

Troubleshooting your Amazon Q Business Gmail connector

The following table provides information about error codes you may see for the Gmail connector and suggested troubleshooting actions.

Error code Error message Suggested resolution
GML-5001 There was a problem while retrieving directory. There was a problem while retrieving directory because of incorrect credentials. Provide correct credentials and try again.
GML-5002 There was a problem while retrieving user specific Gmail object. There was a problem while retrieving user specific Gmail object because of incorrect credentials. Provide correct credentials and try again.
GML-5003 Connection lost - A problem occurred while validating credentials. Connection was lost due to invalid credentials. Provide correct credentials and try again.
GML-5004 There was a problem while retrieving the user list because the API was not responding. There was a problem while retrieving the user list because the API was not responding. Try again.
GML-5100 There was a problem while retrieving repository configurations. Repository configurations may be empty or incorrect. Repository configurations should not be empty or incorrect. Provide valid details for repository configurations.
GML-5101 There was a problem while retrieving message entity from repository configurations. No message entity found in repository configurations. Message entity should not be empty. Check if message entity is present in repository configurations and provide the same if not present.
GML-5102 There was a problem while retrieving attachment entity from repository configurations. No attachment entity found in repository configurations. Attachment entity should not be empty. Check if attachment entity is present in repository configurations and provide the same if not present.
GML-5103 There was a problem while retrieving field mappings for message entity from repository configurations. Field mappings may be empty or incorrect. Field mappings should not be empty or incorrect. Provide proper field mappings for message entity in repository configurations.
GML-5104 There was a problem while retrieving field mappings for attachment entity from repository configurations. Field mappings may be empty or incorrect. Field mappings should not be empty or incorrect. Provide proper field mappings for message entity in repository configurations.
GML-5105 There was a problem while retrieving field mapping values for message entity. Field mapping values may be empty or incorrect. Field mappings values should not be empty or incorrect. Provide proper field mapping values for message entity in repository configurations.
GML-5106 There was a problem while retrieving field mapping values for attachment entity. Field mapping values may be empty or incorrect. Field mappings values should not be empty or incorrect. Provide proper field mapping values for message entity in repository configurations.
GML-5107 There was a problem while parsing before/after date filter value. Before/After date format may be incorrect. Provide correct before/after date format. E.g. yyyy-MM-ddTHH:mm:ssZ.
GML-5108 There was a problem while retrieving client email id. Client email id may be empty or incorrect. The client email id should not be empty or incorrect. Provide correct client email id.
GML-5109 There was a problem while retrieving admin account email id. Admin account email id may be empty or incorrect. The admin account email id should not be empty or incorrect. Provide correct admin account email id.
GML-5110 There was a problem while retrieving private key. Private key may be empty or incorrect. The private key should not be empty or incorrect. Provide correct private key.
GML-5111 One or more of the provided filter regex are invalid. Provide correct regex value in filter fields.
GML-5200 There was a problem while retrieving Gmail items. There was a problem while retrieving Gmail items because user is not provided. Ensure that user is not empty.
GML-5201 There was a problem while retrieving the message body because the API was not responding. There was a problem while retrieving the message body because the API was not responding. Try again.
GML-5202 There was a problem while retrieving the message subject because the API was not responding. There was a problem while retrieving the message subject because the API was not responding. Try again.
GML-5203 There was a problem while retrieving the attachment because the API was not responding. There was a problem while retrieving the attachment because the API was not responding. Try again.
GML-5204 There was a problem while retrieving the message metadata because the API was not responding. There was a problem while retrieving the message metadata because the API was not responding. Try again.
GML-5205 There was a problem while retrieving the attachment metadata because the API was not responding. There was a problem while retrieving the attachment metadata because the API was not responding. Try again.
GML-5206 There was a problem while retrieving the message because the API was not responding. There was a problem while retrieving the message because the API was not responding. Try again.
GML-5500 Connection timed out - API is not responding. The threshold number of API calls has been exceeded. Timeout exception occurred due to API not responding. The threshold number of API hits has been exceeded. Try again.