Troubleshooting your Amazon Q Business Google Drive connector
The following table provides information about error codes you may see for the Google Drive connector and suggested troubleshooting actions.
| Error code | Error message | Suggested resolution |
|---|---|---|
| GD-5001 | Invalid directory object message. | There was a problem while retrieving directory. |
| GD-5002 | Invalid user specific object message. | There was a problem while retrieving user specific Drive object. |
| GD-5003 | Error while connecting message. | Could not connect to Google drive - A problem occurred while validating credentials. |
| GD-5004 | Error fetching user list message. | There was a problem while retrieving the user list because the API was not responding. |
| GD-5005 | Error fetching user file list message. | There was a problem while retrieving the user file list because the API was not responding. |
| GD-5006 | Error fetching user file comment list message. | There was a problem while retrieving the user file comment list because the API was not responding. |
| GD-5007 | Error fetching comment reply list message. | There was a problem while retrieving the comment reply list because the API was not responding. |
| GD-5008 | Error fetching user change list message. | There was a problem while retrieving the user change list because the API was not responding. |
| GD-5009 | Invalid http req initializer message. | There was a problem while retrieving http request initializer. |
| GD-5010 | Invalid new access token message. | There was a problem while generating new access token. |
| GD-5100 | Empty repository configuration message. | There was a problem while retrieving repository configurations. Repository configurations may be empty or incorrect. |
| GD-5101 | Empty file entity message. | There was a problem while retrieving file entity from repository configurations. No file entity found in repository configurations. |
| GD-5102 | Empty comment entity message. | There was a problem while retrieving comment entity from repository configurations. No comment entity found in repository configurations. |
| GD-5103 | Empty auth type message. | There was a problem while retrieving auth type. Auth type may be empty or incorrect |
| GD-5104 | Empty client id message. | There was a problem while retrieving client id. Client id may be empty or incorrect. |
| GD-5105 | Empty file entity field mapping data message. | There was a problem while retrieving field mapping values for file entity. Field mapping values may be empty or incorrect. |
| GD-5106 | Empty comment entity field mapping data message. | There was a problem while retrieving field mapping values for comment entity. Field mapping values may be empty or incorrect. |
| GD-5107 | Empty client secret message. | There was a problem while retrieving client secret. Client secret may be empty or incorrect. |
| GD-5114 | Empty refresh token message. | There was a problem while retrieving refresh token. Refresh token may be empty or incorrect. |
| GD-5108 | Empty client email message. | There was a problem while retrieving client email id. Client email id may be empty or incorrect. |
| GD-5109 | Empty client admin account email message. | There was a problem while retrieving client admin account email id. Client admin account email id may be empty or incorrect. |
| GD-5110 | Empty private key message. | There was a problem while retrieving private key. Private key may be empty or incorrect. |
| GD-5111 | Erroneous filter regex. | One or more of the provided filter regex are invalid. |
| GD-5112 | Invalid auth message. | Incorrect auth type. Auth type should be OAuth2 or serviceAccount. |
| GD-5113 | Identity crawler invalid auth message. | Incorrect auth type. Auth type should be serviceAccount. |
| GD-5115 | Invalid user accounts exclusion filter msg. | User accounts for exclusion filter not applicable for OAuth2 auth type. |
| GD-5116 | Invalid user accounts inclusion filter msg. | User accounts for inclusion filter not applicable for OAuth2 auth type. |
| GD-5200 | File content exception. | Exception occurred while fetching File content for file. |
| GD-5201 | Reply content. | Exception occurred while crawling reply. |
| GD-5202 | Comment content. | Exception occurred while crawling comment. |
| GD-5203 | Group fetch. | Exception occurred while crawling group. |
| GD-5204 | Member fetch. | Exception occurred while crawling member. |
| GD-5205 | File metadata fetch. | Exception occurred while crawling file metadata. |
| GD-5207 | Folder metadata fetch. | Exception occurred while crawling folder metadata. |
| GD-5208 | Drive fetch. | Exception occurred while crawling drive. |
| GD-5209 | Change start token fetch. | Exception occurred while crawling next page token. |
| GD-5210 | Permission list. | Exception occurred while crawling permission list. |
| GD-5500 | Timeout error message. | Connection timed out - API is not responding. The threshold number of API hits has been exceeded. |
