Troubleshooting the Amazon Q Business Add-in for Microsoft Word

• My admin has enabled the Microsoft Word (Word), but I'm unable to login.

  Try having a conversation on your Amazon Q web experience first and then try the Microsoft Word (Word) again. If this doesn't work, then contact your Amazon Q admin or IT department.

• Amazon Q doesn't respond helpfully or doesn't use the context of my email or document.

  Try starting a new chat. If it still does not work, submit feedback using the feedback button and include any non-confidential details about the type of web page where the extension failed.

• I get the error, 'To use the Amazon Q Business Add-in your administrator needs to enable "Allow end users to send queries directly to the LLM" in the Amazon Q Business console'.

  Contact your Admin or IT department with the error.