Troubleshooting your Amazon Q Business Jira connector
The following table provides information about error codes you may see for the Jira connector and suggested troubleshooting actions.
| Error code | Error message |
|---|---|
| JIRA-5100 | There was a problem while retrieving access token. Access token should not be null or empty. |
| JIRA-5101 | There was an error parsing the field value. The size has exceeded the maximum allowable limit. |
| JIRA-5102 | Jira inclusion pattern list is too large. |
| JIRA-5103 | Some of the inclusion objects exceed the character limit. |
| JIRA-5104 | Jira exclusion pattern size list is too large. |
| JIRA-5105 | Some of the exclusion objects exceed the character limit. |
| JIRA-5106 | There was a problem while retrieving refresh token. Refresh token should not be null or empty. |
| JIRA-5107 | There was a problem while retrieving Jira Credential. Jira Credential should not be null or empty. |
| JIRA-5108 | There was a problem while retrieving Jira Id. Jira Id should not be null or empty. |
| JIRA-5109 | There was a problem while retrieving Auth Type. Auth Type should not be null or empty. |
| JIRA-5110 | There was a problem while retrieving Jira Account Url. Jira Account Url should not be null or empty. |
| JIRA-5111 | JIRA Issue Sub Entity Filter list size is too large. |
| JIRA-5112 | Some of the Jira Issue Sub Entity Filter objects exceed the character limit. |
| JIRA-5113 | Jira Issue Status Filter list size is too large. |
| JIRA-5114 | Some of the Jira Issue Status Filter objects exceeded the character limit. |
| JIRA-5115 | Jira Issue Type Filter list size is too large. |
| JIRA-5116 | Some of the Jira Issue Type Filter objects exceed the character limit. |
| JIRA-5117 | Jira Project Key Filter list size is too large. |
| JIRA-5118 | Some of the JIRA Project Key Filter objects exceed the character limit. |
| JIRA-5119 | Project specific field mappings are not configured for connector. |
| JIRA-5120 | Issue specific field mappings are not configured for connector. |
| JIRA-5121 | Comment specific field mappings are not configured for connector. |
| JIRA-5122 | Attachment specific field mappings are not configured for connector. |
| JIRA-5123 | Worklog specific field mappings are not configured for connector. |
| JIRA-5124 | There was a problem while retrieving crawl type. Crawl Type should not be null or empty. |
