Configuring plugins with Amazon Q Business - Amazon Q Business

Amazon Q is in preview release and is subject to change.

Configuring plugins with Amazon Q Business

You can create and configure plugins for your Amazon Q Business application. Once configured, plugins can support actions—or write operations and instructions—that can help you boost end user productivity. End users can perform specific tasks related to third-party services from within their web experience chat such as creating a Jira ticket.

For example, your end user might be an IT representative whose Amazon Q chat requires the follow-up action of opening an incident in ServiceNow. They can request that Amazon Q create an incident in ServiceNow on their behalf without leaving their chat.

Amazon Q supports the following plugins and actions:

  • Jira – Creating an issue

  • Salesforce – Creating a case

  • ServiceNow – Creating an incident

  • Zendesk – Creating a ticket

Each Amazon Q plugin supports a single action. Each Amazon Q application can have up to 4 enabled plugins. No two plugins can be of the same type. Once activated, you can choose to deactivate, reactivate, edit, and delete plugins at any time. You can’t customize plugins.

Important

Once configured, all authorized Amazon Q web experience end users can use plugins to perform supported actions. End user access to plugins can't be customized.