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Amazon Q Business chat metrics

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Amazon Q Business chat metrics - Amazon Q Business

The following table shows the Chat and conversation management metrics that Amazon Q Business sends to CloudWatch in real time.

Metric name Unit Description

ActionErrorCount

Count

The number of errors because of actions.

Valid dimensions: ApplicationId, PluginId

ActionInvocationCount

Count

The number of actions invoked.

Valid dimensions: ApplicationId, PluginId

BlockedChatMessages

Count

The number of chat messages that were blocked by Amazon Q Business due to an admin guardrail configuration. For example, a BlockedTopic or Blocked Phrase. .

Valid dimensions: ApplicationId

ChatMessages

Count

The number of chat messages This metric is emitted every time a chat message is processed.

Valid dimensions: ApplicationId

ChatMessagesWithAttachment

Count

The number of chat messages with file uploads.

Valid dimensions: ApplicationId

ChatMessagesWithNoAnswer

Count

The number of chat messages that resulted in no answer.

Valid dimensions: ApplicationId

DailyActiveUsers

Count

The number of active users from the previous day.

Note

This metric is calculated using the Maximum statistic. For more information, see CloudWatch statistics definitions.

Valid dimensions: ApplicationId

MonthlyActiveUsers

Count

The total number of unique month-to-date active users. This metric will be calculated from the 00:00 UTC on the first day of the month till 00:00 UTC from the current day.

Note

This metric is calculated using the Maximum statistic. For more information, see CloudWatch statistics definitions.

Valid dimensions: ApplicationId

WeeklyActiveUsers

Count

The total number of unique week-to-date active users. This metric will be calculated from 00:00 UTC on Sunday till 00:00 UTC from the current day.

Note

This metric is calculated using the Maximum statistic. For more information, see CloudWatch statistics definitions.

Valid dimensions: ApplicationId

NewConversations

Count

The number of new conversations started.

Valid dimensions: ApplicationId

ThumbsDownCount

Count

The feedback count for thumbs down.

Valid dimensions: ApplicationId, UsefulnessReason

ThumbsUpCount

Count

The feedback count for thumbs up.

Valid dimensions: ApplicationId, UsefulnessReason

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