Known limitations for the Amazon Q BusinessSalesforce Online connector - Amazon Q Business

Known limitations for the Amazon Q BusinessSalesforce Online connector

The Amazon Q Business Salesforce Online connector has the following known limitations:

  • Salesforce Online API doesn't provide the status of deleted Group, Partner, Profile, and User entities. So, the Salesforce Online connector can't retrieve this information.

  • Salesforce Online API doesn't provide the status of modified Attachment titles (Lightning Version). So, the Salesforce Online connector can't retrieve this information.

  • Salesforce Online connector supports custom field mappings only for the following entities: Account, Campaign, Contact, Contract, Case, Product Lead, Pricebook, and CustomEntity.

  • Salesforce Online API does not provide ACL information for documents with shared access types.

  • By default, Salesforce Online Developer has a maximum limit of 15000 total calls per 24 hour period. If a request exceeds this limit, the API returns a REQUEST_LIMIT_EXCEEDED error.