Salesforce Online connector overview - Amazon Q Business

Salesforce Online connector overview

The following table gives an overview of the Amazon Q Business Salesforce Online connector and its supported features.

Category Feature Support
Security Authentication type OAuth 2.0 with Resource Owner Password Flow
Authentication credentials

  • Salesforce authentication URL

  • Username Client secret

  • Password username

  • Security token

  • Consumer key

  • Consumer secret
Access Control List (ACL) crawling Yes. For more information, see ACL crawling.
Identity crawling Yes
VPC Yes
Supported versions

  • API 30-56

  • Lightning, Classic

  • Sandbox
Crawl features Custom objects Yes
Custom metadata Yes
Entities Yes. The following entities are supported:

  • Account

  • Campaign

  • Partner

  • Pricebook

  • Case

  • Contact

  • Contract

  • Document

  • Group

  • Idea

  • Lead

  • Opportunity

  • Product

  • Profile

  • Solution

  • Task

  • User

  • Chatter

  • Knowledge Articles
Field mappings Yes. Supports both default and custom field mappings. For more information, see Field mappings.
Filters Yes. The following filters are supported:

  • Attachment filter for supported entities

  • Regex filters for entities

  • Inclusion and exclusion filters on file type for Documents

  • Inclusion and exclusion filters on File Name and File Type for Attachments
Sync mode Supports full and incremental sync.
File types Supports all files supported by Amazon Q.
Crawled as a document

  • Each account

  • Each contact

  • Each campaign

  • Each contract

  • Each case

  • Each partner

  • Each opportunity

  • Each group

  • Each lead

  • Each user

  • Each task

  • Each idea

  • Each profile

  • Each solution

  • Each chatter

  • Each document

  • Each custom entity

  • Each knowledge article