Troubleshooting your Amazon Q BusinessSalesforce Online connector

The following table provides information about error codes you may see for the Salesforce Online connector and suggested troubleshooting actions.

Error code	Error message	Suggested resolution
SF-5001	Invalid HostURL.	Provide valid HostURL.
SF-5002	Invalid userName or password.	Provide valid userName or password.
SF-5003	Invalid clientSecret.	Provide valid clientSecret.
SF-5004	Invalid clientId.	Provide valid clientId.
SF-5005	Invalid grant type.	Provide valid grant type.
SF-5006	Error while generating Access Token.	Provide valid credentials or try again later.
SF-5100	Null/empty HostUrl.	Provide HostUrl.
SF-5101	Null/empty client ID.	Provide client ID.
SF-5102	Null/empty client secret	Provide client secret.
SF-5103	Null/empty username.	Provide username.
SF-5104	Null/empty password.	Provide password.
SF-5150	Null/empty authentication URL.	Provide authentication URL.
SF-5151	Invalid HostURL pattern.	Provide valid HostURL pattern.
SF-5152	Invalid Authentication URL.	Provide valid Authentication URL.
SF-5500	ContinuableInternalServerError.	Try again later.